Claims Service Representative

Allstate Canada; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Claims Service Representative, der für die Bearbeitung von Schäden verantwortlich ist. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden, die Unterstützung bei Auto- und Sachschaden benötigen. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um exzellenten Kundenservice zu bieten und gleichzeitig unter Druck zu arbeiten. Das Unternehmen fördert eine inklusive Kultur und bietet zahlreiche Vorteile, darunter flexible Arbeitszeiten und Programme zur beruflichen Weiterbildung. Werden Sie Teil eines Teams, das sich für die Gemeinschaft engagiert und Vielfalt schätzt.

Benefits

Flexible Arbeitszeiten

Mitarbeiterrabatte

Gute Büroausstattung

Studentendarlehensrückzahlung

Rentenprogramm mit Arbeitgeberbeitrag

Jährliches Wellness-Budget

Persönlicher Reflexionstag

Studiengebührenrückerstattung

Möglichkeiten zur Gemeinschaftsbeteiligung

Qualifications

• 1 Jahr Erfahrung im Kundenservice ist bevorzugt.
• Erfahrung in der Bearbeitung von Auto-/Sachschäden ist bevorzugt.

Responsibilities

• Bearbeiten aller FNOL-Anrufe für Auto- und Sachschadenkunden.
• Dokumentieren aller Verlustdetails genau.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multilingualität

Stressbewältigung

Education

Abschluss in einem relevanten Bereich

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims. The individual handles customer questions on process, policies, and next steps, and updates claim information.

About Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing customers with prevention and protection products and services for every stage of life. Named a Best Employer in Canada for nine consecutive years, Allstate values supporting employees and fostering an inclusive, welcoming culture. We are committed to community involvement through charitable partnerships, employee giving, and volunteerism. Serving Canadians since 1953, our promise is "You’re in Good Hands."

Our Culture and Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus other products and services)
• Good Office program (up to $400 back on office equipment)
• Student Loan Payment Matching for Government Student Loans
• Retirement Savings Program with employer matching
• Annual Wellness allowance
• Personal reflection day
• Tuition Reimbursement
• Community involvement opportunities

Role Responsibilities

1. Handle all FNOL calls for Auto and Property customers
2. Respond to customer inquiries, making decisions on claims
3. Provide excellent customer service based on quality standards
4. Respond with empathy, care, and concern
5. Document all loss details accurately
6. Explain claim process and next steps
7. Arrange inspections and emergency services as needed

Qualifications

• 1 year customer service experience (preferred)
• 1 year auto/property claim adjusting (preferred)
• Strong communication skills, multilingual preferred
• Ability to work under pressure and handle high volumes efficiently

Allstate Canada Group provides workplace accommodations upon request. We invite you to join a team where your skills can grow, challenge the status quo, and make a positive impact. Our environment promotes connection, belonging, and diversity, recognized by multiple awards. We empower everyone to lead, innovate, and give back.

Join us and be part of something bigger — Good Hands. Greater Together.