Claims Consultant, Specialty Lines - Entertainment Property

Intact; Toronto; On-site; CAD 118,700 - 145,100; Full time

Benefits offered by this job

Annual bonus up to 15%

Bonus payout up to double target

ESPP with 50% matching

Defined benefit pension

Hybrid work model

Telemedicine

Wellness account

Option to purchase up to 5 extra days

Job summary

Intact is seeking a Property Claims Consultant in the Specialty Lines team to handle Entertainment Property Damage and related energy and equipment breakdown claims. You will investigate complex files, communicate with insureds and brokers, and negotiate settlements in line with policy terms and company procedures.

The role offers a hybrid work model, a competitive salary, an annual bonus target up to 15% with potential payout up to double the target, and an ESPP with Intact matching 50% of net

Qualifications

• Undergraduate degree or CIP designation (asset).
• Experience in Entertainment claims handling (preferred).
• Flexible to travel as needed.

Responsibilities

• Investigate and evaluate complex property claims (Entertainment Property Damage, Equipment Breakdown).
• Gather information and documentation for timely claim assessment.
• Communicate with policyholders, brokers, and other parties on claim status.

Skills

Self-motivated

Detail-oriented

Critical thinking

Excellent communication

Problem solving

Adaptability

Strong planning

Collaborative mentoring

Entertainment claims experience

Willingness to travel

Education

Undergraduate degree or CIP designation

Job description

Compensation & Benefits

Salary: 118,700 - 145,100 per year (based on a 35‑hour workweek). Annual bonus target up to 15% of base salary, with the potential payout of up to double the target based on personal and company performance. Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares. Pension benefits provide a defined benefit plan that offers guaranteed income for life. Flexible work arrangements, hybrid model, option to purchase up to 5 extra days off per year, telemedicine, wellness account, and other physical and mental wellbeing benefits.

About the Role

As a Property Claims Consultant in the Specialty Lines team, you will handle Entertainment Property Damage claims from our Entertainment Program. You may also handle traditional and renewable Energy Commercial Property claims and Equipment Breakdown claims, including those from our Global Network.

Responsibilities

• Investigate and evaluate complex property, including Entertainment Property Damage and Equipment Breakdown, to determine coverage and liability.
• Conduct thorough and timely investigations, gathering and analyzing relevant information and documentation.
• Communicate with policyholders, brokers, and other parties to gather information and provide claim status updates.
• Negotiate and settle claims in accordance with company policies and procedures.
• Attend mediations and trials as required.
• Use knowledge of insurance contracts and industry standards to determine appropriate coverage and settlement amounts.
• Maintain accurate and detailed claim files with documentation of all activities and decisions.
• Leverage expertise in a creative, continuous‑improvement environment to support best‑practice operations.
• Collaborate with other departments to ensure effective claims handling.
• Identify and investigate potential fraudulent claims and take appropriate action.
• Deliver and exceed key performance indicators related to loss development, claim leakage control, and expense management.
• Stay current with industry trends, legal and regulatory changes.
• Provide excellent customer service to insureds and brokers in a timely and professional manner.
• Mentor and guide less experienced adjusters on complex or high‑value claims.
• Adhere to all company policies, procedures, and ethical standards.
• Participate in training and professional development opportunities to enhance job knowledge and skills.
• Represent the company professionally and maintain positive stakeholder relationships.

Qualifications

• Self‑motivated and detail‑oriented.
• Critical thinking with intellectual curiosity for complex, time‑sensitive problems.
• Skilled communicator who fosters favorable business relationships.
• Problem solving and ability to gather information, evaluate situations, and negotiate next steps.
• Adaptable to changing needs with flexibility and agility.
• Strong planning and organizational skills.
• Collaborator who mentors and coaches others.
• Experience in Entertainment claims handling (preferred).
• Undergraduate degree or CIP designation (asset).
• Flexible to travel as needed.

Equal Opportunity Statement

We are an equal opportunity employer. We strive to create an inclusive workplace where employees feel valued, included, and encouraged to share unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. We provide workplace adjustments (accommodations) for people with disabilities. Candidates must be eligible to work in Canada for the entire employment period and are responsible for maintaining eligibility.