Field Property Adjuster (Thunder Bay, ON)

Intact Financial Corporation; Toronto; On-site; CAD 94,200 - 115,200; Full time

Benefits offered by this job

Annual bonus plan

Employee share purchase plan

Defined benefit pension plan

Job summary

Intact Financial Corporation is seeking a Claims Specialist for their Property Large Loss team in Toronto, Ontario. This role involves investigating and settling complex property claims exceeding $200,000 across various channels while delivering exceptional customer service.

The ideal candidate will have 5 to 7 years of experience in personal and commercial property claims, demonstrating strong communication and problem-solving skills. A valid driver’s license is required. Intact offers competitive salary and benefits, including a bonus structure and employee share purchase plan.

Qualifications

• 5 to 7 years of experience handling personal and commercial property claims.
• Experience directly in the field is preferred.
• Valid driver's license with a good driving record.

Responsibilities

• Investigate and settle complex property claims over $200,000.
• Negotiate settlements with various stakeholders.
• Document claims and maintain knowledge of insurance products.

Skills

Customer service

Written communication

Verbal communication

Technology aptitude

Problem solving

Education

University degree or relevant experience

Job description

Salary range (but not limited to): 94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first‑party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.

What you'll do here:

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third‑party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determine coverage, assess damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self‑motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice

This role is eligible for employee referral bonus.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.