Senior Specialist, Large Complex & Specialty Claims

Definity; Toronto; Hybrid; CAD 73,500 - 123,500; Full time

Benefits offered by this job

Hybrid work schedule

Employee share ownership program

Incentive program

Pension and RRSP matching

Paid volunteer days

Tuition assistance

Wellness & recognition programs

Product & service discounts

Support for gender-affirmation surgery

Job summary

Definity is seeking a Sr Specialist for Casualty Large Complex & Specialty Claims in Toronto. You will manage high-value GL/ABI claims end-to-end, coordinating with underwriting, reinsurance, and leadership to drive strategy and outcomes.

You will mentor staff, conduct thorough investigations, and ensure accurate reserves while maintaining confidentiality and compliance in a hybrid work environment.

Qualifications

• University degree or CIP designation (provincial recognition).
• 8–10 years of general claims handling experience.
• Experience with high-value GL/ABI claims (> $150,000) and complex cases.
• Experience coaching and mentoring junior staff.

Responsibilities

• Manage large GL and ABI claims from intake through resolution.
• Engage underwriting, reinsurance, actuary, and senior leadership to coordinate claim strategy.
• Mentor and develop junior staff with technical guidance.
• Investigate claims thoroughly with policyholders, claimants, and experts.
• Coordinate internal and external resources for claim evaluation and reserves.

Skills

Interpersonal communication

Mentoring / coaching

Stakeholder engagement

Education

University degree / CIP designation

Job description

Overview

Sr Specialist, Casualty Large Complex & Specialty Claims responsible for managing GL and ABI claims from start to finish, including complex specialty losses and those with multinational exposure. Works closely with underwriting, reinsurance, actuary, and senior leadership to ensure effective claim strategies and outcomes. Supports the evolution of claims capabilities to enable growth in new markets and specialty lines, and contributes to team development through mentoring and technical guidance.

Responsibilities

• Manage large GL and ABI claims from intake through resolution, ensuring comprehensive coverage of all claim aspects.
• Engage stakeholders—underwriting, reinsurance, actuary, and senior leadership—to coordinate claim strategy.
• Support transformation of claims capabilities to drive policy growth in new markets and specialty lines.
• Mentor and develop junior staff, providing technical guidance and coaching.
• Conduct thorough investigation of each claim, contacting policyholders, claimants, law enforcement, witnesses, agents, medical providers, and technical experts.
• Select and coordinate internal or external resources required for claim evaluation.
• Verify injury or damage extent by reviewing records and documentation.
• Maintain GL and ABI claim files and document activities in accordance with established procedures.
• Utilize diary management system to ensure timely handling of all claims and perform periodic liability and damages assessment.
• Establish and maintain accurate indemnity and expense reserves.
• Recommend cases for discussion at roundtables or authority meetings.
• Present findings at roundtables to improve indemnity and expense payouts.
• Share creative resolution techniques to enhance claim outcomes.
• Develop and apply innovative resolution strategies.
• Dispositively close all claims within delegated authority.
• Negotiate claim settlements with insureds, claimants, and their legal representatives.
• Identify alternate resolution methods when appropriate.
• Manage litigated claims, including litigation planning, discovery, and legal expenses coordination.
• Track and control legal expenses to ensure cost‑effective resolution.
• Attend depositions, mediations, arbitrations, pre‑trials, trials, and other legal proceedings as required.
• Update parties on new facts and their impact on liability and settlement options.
• Refer cases that meet severity or complexity protocols to higher‑level claim professionals in a timely manner.
• Handle personal and confidential information appropriately.
• Meet specific service commitments for designated accounts.
• Assess recovery potential and lead recovery efforts, engaging company resources as needed.

Qualifications

• University degree in any discipline or a 2‑year college diploma from a provincially recognized and funded community college or a completed CIP designation.
• Minimum of 8–10 years of general claims handling experience.
• Experience with high‑value GL/ABI claims (>$150,000), environmental, abuse, construction, Coverage B, class actions, marine, national accounts with large SIR/deductibles, and additional insured determination.
• Experience coaching and mentoring junior staff.
• Strong interpersonal and communication skills.

Salary

Salary Range: $73,500 – $123,500. Actual salary may vary depending on work location and other factors.

Benefits

• Hybrid work schedule for most roles.
• Company share ownership program.
• Incentive program with eligibility based on performance.
• Pension and savings programs with company‑matched RRSP contributions.
• Paid volunteer days and company matching on charitable donations.
• Educational resources, tuition assistance, and paid time off for exam study.
• Wellness and recognition programs.
• Product and service discounts.
• Support for gender‑affirmation surgery, access to BIPOC counselors, and programs for working parents.

EEO & Accommodations

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation during the recruitment process, please let us know by contacting [e-mail].

Background Checks

This role requires successful clearance of background checks, including criminal checks and leadership references.