Claims Care Advisor II

Alberta Motor Association; Edmonton; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

RRSP Program

AMA discounts

Unlimited learning opportunities

Paid vacation and ME Day

Job summary

Alberta Motor Association is seeking a Claims Care associate for the hybrid Calgary or Edmonton role. You will handle inquiries, intake and manage claims to closure, including rentals, total losses and cash settlements, and processing payments with attention to detail.

You will collaborate with supervisors, demonstrate empathy, and uphold insurance-related processes while pursuing ongoing education in the field. This role offers a competitive salary and flexible benefits.

Qualifications

• High school diploma required.
• Demonstrated service excellence.
• Excellent telephone etiquette and professionalism.
• Strong communication skills.
• Willingness to pursue ongoing education within Insurance.

Responsibilities

• Answer and respond to claims inquiries, claim intake and management to closure across channels.
• Responsible for rental management, total loss and cash settlements, processing payments and subrogation.
• Adhere to company policies and procedures and ensure regulatory compliance.

Skills

Customer service

Active listening

Communication

Empathy

Problem solving

Attention to detail

Multi-tasking

Education

High School Diploma

Tools

CRM software

Job description

YOU’RE ALL ABOUT GOING THAT extraMILE TO HELP others.Location: Calgary or Edmonton, HybridHow many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process. We're looking for someone like you to provide excellent customer service through communicating the claims process and creating expectations that lead to peace of mind and confidence for the policy holder.WHAT MOVES YOUYou enjoy working with a dynamic team while having the opportunity to share your knowledge, decision making and expertise confidently.You not only have a way with people; your communication is top-notch both verbally and written.New challenges and daily tasks? No problem! You excel at juggling your day, by prioritizing, planning and organizing your tasks in a fast-paced environment.You're not only an ace problem solver, you have an eagle eye for detail, and you’re pretty good at thinking fast on your feet.You understand that sometimes all a person needs is empathy – and you’ve got that in spades. Delivering exceptional customer service is your priority. WHAT YOU’LL DOReport to the Supervisor, Claims Care Team.Answering and responding to claims inquiries, claim intake and managing each claim to closure through various channels.Responsible for rental management, total loss and cash settlements, processing payments, subrogation, and some administration tasks.Adhering to the claims handling practices in accordance to company policies and procedures.Ensure claims handling practices adhere to legislative and regulatory requirements.WHAT YOU’VE DONEYou have a high school diploma.You demonstrate service excellence.You have excellent telephone and computer skills.Your ability to communicate is equally matched by your excellent telephone etiquette and professionalism.You have a willingness to pursue ongoing education within Insurance.You'll get bonus points if you have knowledge of claims procedures and/or insurance policies.WHAT YOU'LL GETCompetitive salary.Flexible benefits.RRSP Program.Great AMA discounts.Unlimited learning opportunities.Paid vacation and ME Day.-WORK MODEL:Hybrid-Light-We thank all applicants for their interest; however, only those selected for an interview will be contacted.