Automobile Claims Adjuster

Bridgewater Bank; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Retirement savings program

Travel insurance for family

Professional development

Paid vacation & personal days

Volunteer Day & Me Day

Flexible work models

Job summary

The Alberta Motor Association (AMA) seeks an Automobile Claims Adjuster to join our Calgary-based claims team. You will support members in difficult, stressful claims situations and guide them through the process with empathy and expertise.

Reporting to the Claims Supervisor, you will investigate and negotiate to settle auto insurance claims, communicating clearly and upholding integrity in a fast-paced environment.

Qualifications

• Grade 12 diploma or equivalent required.
• Post-secondary education is an asset.
• Prior insurance adjusting or related experience required.
• CIP designation or working towards it is an asset.

Responsibilities

• Provide excellent customer service to our members during the claims process.
• Clearly communicate how the claims process will be handled and next steps.
• Investigate and negotiate to settle Automobile insurance claims.

Skills

Customer service

Communication

Investigation

Negotiation

Time management

Education

Grade 12 diploma

Post-secondary education

CIP designation (asset)

Job description

Where empathy meets expertise.

The Opportunity How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process. When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

Benefits

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

You excel in a fast-paced environment and are excited at the opportunity to learn something new every day. You enjoy working as part of dynamic, fun team, sharing knowledge and expertise. You genuinely care about people and have a fair and empathetic approach to helping solve their problems. You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics. Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch. New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks. Your organization skills and time management are second to none.

How You’ll Make an Impact

Reporting to the Claims Supervisor, you will provide excellent customer service to our members. You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled. You will use your investigation and negotiation skills to settle Automobile insurance claims.

What You Bring to the Table

• You have a grade 12 diploma or equivalent.
• Bonus points if you have a related post-secondary education.
• Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.
• Prior insurance adjusting experience, or insurance-related experience is required.
• CIP designation (or working towards) will be considered an asset.

Belonging Matters

Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

WORK MODEL: Hybrid-Light

We manage over $3.3 billion in residential mortgages and deposits, representing over 53,000 accounts across Canada. Headquartered in Calgary, we are a Canadian Schedule 1 chartered bank with Western Canadian roots. We were established in 1997 as a wholly-owned subsidiary of Alberta Motor Association (AMA), the largest membership service organization in the province. And today, we're still rolling up our sleeves and using our expertise to find solutions – no matter how unique or challenging the situation. We're just getting started.

We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.