Claims Assistant (Transportation, Commercial Auto)

Impact Recruitment; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks' paid vacation

Dental and medical health benefits

Health spending account

Paid birthday off

Monthly gift card draws andbirthdaylUn

RRSP contribution

Tuition reimbursement

Continuous career development and内部促进

Job summary

Impact Recruitment in Edmonton, Canada is seeking a Claims Assistant to support a transportation-focused commercial auto claims team in a fast-paced, detail-driven environment. You’ll set up new claim files, enter data into internal platforms, and keep file notes current and organized to keep timelines on track.

Strong communication and MS Office 365 proficiency help you provide clear progress updates to claimants and stakeholders while maintaining strict privacy and accurate documentation.

Qualifications

• Proficiency in MS Office 365.
• Strong written/verbal communication; customer service.
• Detail-oriented, organized, accurate documentation.
• Multitask, problem-solve; meet deadlines in fast-paced setting.
• Nice to have: claims assistant experience.
• Transportation/commercial auto exposure is a plus.
• Strong Excel/tracking skills.

Responsibilities

• Set up new claim files and enter them into internal platforms.
• Keep file notes and documentation current, accurate, and well organized.
• Scan/upload paperwork and ensure each file is complete.
• Create routine claim correspondence (emails and letters).
• Monitor timelines, diarize next steps, and drive follow-ups to prevent delays.
• Coordinate with claimants, repair facilities, vendors, contractors, and other parties to move items forward.
• Request and gather supporting materials such as police reports, photos, invoices, and receipts.
• Provide clear progress updates to claimants and stakeholders.
• Address concerns and elevate issues when appropriate.
• Assist adjusters with preliminary, non-decision support tasks.
• Protect sensitive information and follow privacy/data-handling requirements.
• Follow established procedures to ensure consistent file management.

Tools

MS Office 365

Excel

Communication

Job description

Location Edmonton, Canada Sector Sales Salary 45,000.00 CAD to 60,000.00 CAD per annum

Join a top employer’s claims team inEdmontonas aClaims Assistantsupportingtransportation focused commercial auto claimsin a busy, detail driven environment where accuracy, follow through, and great service keep everything moving. You’ll be the organizational engine behind the claim file lifecycle, working closely with adjusters and a tight knit team to keep documentation clean, timelines on track, and customers confidently informed especially during peak winter volume.

Compensation

• Base salary between $45,000 - $60,000 depending on relevant experience (negotiable) plus annual KPI bonus

Benefits & Perks

• 4 weeks' paid vacation
• Dental and medical health benefits
• Health spending account
• Paid birthday off
• Monthly gift card draws andbirthday lunch
• RRSP contribution
• Tuition reimbursement
• Continuous career development and internal promotion

Responsibilities

• Set up new claim files and enter them into internal platforms
• Keep file notes and documentation current, accurate, and well organized
• Scan/upload paperwork and ensure each file is complete
• Create routine claim correspondence (emails and letters)
• Monitor timelines, diarize next steps, and drive follow-ups to prevent delays
• Coordinate with claimants, repair facilities, vendors, contractors, and other parties to move items forward
• Request and gather supporting materials such as police reports, photos, invoices, and receipts
• Provide clear progress updates to claimants and stakeholders
• Address concerns and elevate issues when appropriate
• Assist adjusters with preliminary, non-decision support tasks
• Protect sensitive information and follow privacy/data-handling requirements
• Follow established procedures to ensure consistent file management

Qualifications

• Proficiency in MS Office 365
• Strong written/verbal communication; customer service
• Detail-oriented, organized, accurate documentation
• Multitask, problem-solve; meet deadlines in fast-paced setting
• Nice to have: claims assistant experience; transportation/commercial auto exposure; strong Excel/tracking skills

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.