Automobile Claims Adjuster

AMA - Alberta Motor Association; Calgary; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible benefits

Retirement savings program

Travel and insurance discounts

Travel medical insurance for you and a

Professional development

Vacation and personal days

Flexible work model

Job summary

AMA - Alberta Motor Association in Calgary, Alberta seeks an Automobile Claims Adjuster to guide members through the claims process with empathy and expertise. You will assess claims, communicate clearly, and negotiate settlements in a fast-paced team environment.

The role emphasizes listening, integrity, and sound judgment, with opportunities to grow within the organization that serves over a million AMA members.

Qualifications

• Grade 12 diploma or equivalent.
• Related post-secondary education preferred.
• Strong communication and telephone etiquette.
• Prior insurance adjusting experience required.
• CIP designation (or working towards) an asset.

Responsibilities

• Provide excellent customer service to AMA members.
• Clearly communicate the claims process to members.
• Use investigation and negotiation skills to settle Automobile insurance claims.

Skills

Customer service

Communication

Time management

Multitasking

Decision making

Interpersonal skills

Education

Grade 12 diploma or equivalent

Post-secondary education (bonus)

Insurance industry experience

CIP designation (asset)

Job description

Where empathy meets expertise.

The Opportunity

How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process.

When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You excel in a fast-paced environment and are excited at the opportunity to learn something new every day.
• You enjoy working as part of dynamic, fun team, sharing knowledge and expertise.
• You genuinely care about people and have a fair and empathetic approach to helping solve their problems.
• You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics.
• Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch.
• New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks.
• Your organization skills and time management are second to none.

How You’ll Make An Impact

• Reporting to the Claims Supervisor, you will provide excellent customer service to our members.
• You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled.
• You will use your investigation and negotiation skills to settle Automobile insurance claims.

What You Bring To The Table

• You have a grade 12 diploma or equivalent.
• Bonus points if you have a related post-secondary education.
• Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.
• Prior insurance adjusting experience, or insurance-related experience is required.
• CIP designation (or working towards) will be considered an asset.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

Work Model

Hybrid-Light