Chinese/ English Customer Service Representative

Express Employment Professionals - Cincinnati East; Richmond; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Medical after probation

Year-end bonuses

Product discounts

Free products

Job summary

Express Employment Professionals is hiring a full-time Customer Support Representative for our Richmond, BC branch. The role supports a health-food distribution company with a US head office, serving a large Mandarin-speaking clientele.

The candidate should be energetic, proactive, and able to communicate in Mandarin and English. Responsibilities include handling customer inquiries by email/phone, processing orders, and providing product information.

Qualifications

• Energetic, professional, proactive, and positive
• Experience in customer service
• Attention to detail and organizational skills
• Able to multi-task
• Fluent Mandarin and/or Cantonese and English
• Proficient with Microsoft Office Suite
• Post-secondary education would be an asset

Responsibilities

• Provide customer service via email, phone, or walk-in clients
• Perform administrative tasks for customer support including calculating points and providing product information
• Occasionally perform light warehouse tasks or assist at events
• Handle other customer service or administrative projects as needed

Skills

Customer service

Microsoft Office Suite

Mandarin

Cantonese

English

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

Express Employment Professionals, Delta/ Richmond, is hiring for a full time Customer Support Representative for a Richmond, BC branch of an international health food distribution company with head office in USA. Our client company is a well-established leader globally in their niche within their industry. The ideal candidate is energetic, outgoing, customer-service oriented and can communicate in Chinese, and English as they have a large Chinese clientele locally. This is an evaluation hire leading into a long-term hire for the employee with good working attitude. Persons with any type of customer service attitude are welcome!

Requirements

• Offer customer service through email, phone, or walk-in clients
• Administrative work related to customer support including calculating points system and offering product information and follow up with clients
• Occasionally physical work which will be to pick up simple/ small orders from warehouse or serve customers during events
• Other customer service or administrative projects as arises

Education and Experience

• Successful candidates must be energetic, professional, proactive, and positive
• Experience in customer service
• Attention to detail and excellent organizational skills
• Able to multi-task
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Able to work to deadlines, prioritize tasks appropriately and multitask effectively
• Post-Secondary education would be an asset
• Fluent Mandarin and/or Cantonese (spoken/ written using pinyin is okay) and English skills - good written communication.

Working days schedule is 5 days of the 6 business days: Monday, Tuesday, & Friday, 11am to 7pm; Wednesday & Thursday, 1pm to 9pm, every other Saturday, 1pm to 6pm.

Starting pay is $20-22/ hour, depending on experience. Benefits: medical/ dental after probationary period. Year-end bonuses based on company profits and product discounts and free products.