Bilingual Customer Service Representative

Goldbeck Recruiting; Burnaby; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Full benefits

Extended Health care

Dental care

Vacation

Job summary

Goldbeck Recruiting represents a client in Burnaby seeking a dedicated Care Team Associate to deliver exceptional phone and messaging support for personal care products and medications. The successful candidate will process orders with ownership, handle multiple channels, and provide a personalized experience while maintaining accuracy in data entry and fast response times.

Fluent French is mandatory, and full benefits including extended health care and vacation are offered in a welcoming office

Qualifications

• Strong verbal communication and rapport-building across channels.
• Ability to handle calls, emails, texts, and live chat efficiently.
• Detail-oriented with fast, accurate data entry.
• Quick learner in a dynamic environment.
• Fluent in French is mandatory.

Responsibilities

• Process orders and customer requests with ownership and urgency.
• Provide a personalized customer experience, mainly over the phone and messaging platforms.
• Maintain speed and accuracy while handling multiple priorities (phone, email, text, live chat).

Skills

Strong verbal communication

Rapport-building

Multitasking

Data entry

Problem solving

Computer literacy

Customer service experience

French language

Healthcare sales experience

Adaptability to customer needs

Job description

Our client offers clinically proven personal care products and medications prescribed by Canadian physicians and dispensed by licensed pharmacists. They are looking for a dedicated candidate to join their Care Team and provide excellent customer service, mainly over the phone and messaging platforms, while delivering a personalized customer experience.

The successful candidate will process orders and customer requests with a strong sense of ownership and urgency, ensuring a seamless and positive experience for each interaction.

Qualifications:

• Strong verbal communication skills, capable of adapting to a wide range of customer needs.
• Brings an energetic, positive outlook with a passion for helping others.
• Able to quickly build rapport through conversation and provide a personalized experience.
• Ability to handle multiple priorities, including phone calls, emails, text messages, and live chats, while maintaining speed and accuracy.
• Strong attention to detail with fast and accurate data entry skills.
• A natural problem solver with the ability to learn quickly in a dynamic, fast-paced environment.
• Proficient with computers and comfortable using company-specific software programs.
• Previous experience in a customer service or telemarketing role is preferred.
• Experience in healthcare retail sales is an asset.
• Fluent in French is mandatory.

This position is full time. The hourly wage is $19/hour. Full benefits, Extended Health care, Dental care and vacation is offered.

Schedule is Monday to Friday in their Burnaby office with flexibility to work weekends if necessary. They offer an amazing culture in the office.