Channel Operations and Enablement Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor in Toronto looks for an experienced channel/partner operations professional to manage MSAs, drive partner tiering and discount alignment, and secure Approved Vendor status across a large partner base.

You will also develop partner-enabled training content, shape a future partner portal, and work with RevOps, Legal, Finance, and Product on CRM, pricing, and portal requirements while maintaining active price books and robust program assets.

Qualifications

• 5+ years in channel/partner operations in a B2B SaaS setting.
• Experience managing MSAs and partnership agreements.
• Knowledge of price books, vendor status, and tiering frameworks.
• CRM experience (Salesforce) with channel modules.
• Ability to collaborate across RevOps, Legal, Finance, and Product.

Responsibilities

• Manage Master Service Agreements and Vendor Partnership Agreements across the partner base.
• Establish global alignment around partner tiers and discount schedules.
• Secure and maintain Approved Vendor status with channel partners.
• Engage with partner procurement teams to maintain price books and procurement standards.
• Standardize order booking from opportunity through PO, contracting, and implementation.
• Develop partner-facing enablement content, including playbooks, training materials, and onboarding assets.
• Support CRM deal registration and account delineation rules.
• Drive initiatives to maintain price books, tiering, and partner enablement content.

Skills

Channel Operations

MSA Management

Salesforce CRM

Partner Enablement

Cross-Functional Collaboration

Tools

Salesforce CRM

Job description

• Manage and maintain updated Master Service Agreements and Vendor Partnership Agreements across the partner base
• Establish global alignment around partner tiers and discount schedules
• Secure and maintain Approved Vendor status with channel partners
• Engage with partner procurement teams to maintain active and accurate FacilityOS price books
• Standardize new order booking procedures from opportunity through purchase order, contracting, and implementation
• Develop partner-facing enablement content, including playbooks, training materials, and onboarding assets
• Help shape content strategy for a future partner portal
• Document partner history, deal patterns, and pricing norms into durable program assets
• Partner with RevOps, Legal, Finance, and Product on CRM, reporting, commission mechanics, agreements, pricing, and portal requirements
• Support CRM deal registration and account delineation rules
• Support onboarding and ramping of new Channel Directors
• Drive outcomes including current agreements, documented partner tiers and discounts, secured vendor status, active price books, streamlined booking procedures, and robust partner enablement content

Requirements

• 5+ years in channel/partner operations, partner management, or a related commercial operations role, ideally at a B2B SaaS company
• Experience managing commercial or vendor agreements, including MSAs and partnership agreements
• Familiarity with partner procurement processes, price book maintenance, and Approved Vendor requirements at large enterprise organizations
• Direct experience building channel program infrastructure, including pricing and tiering frameworks, order booking processes, and deal registration
• Salesforce or comparable CRM experience, ideally including channel or partner-management modules
• Strong cross-functional operating experience across RevOps, Legal, Finance, and Product
• Experience with BPO, reseller/VAR, or IFM channel models is a strong plus
• Comfort building from scratch in an ambiguous, fast-moving environment
• Legally eligible to work for any employer in Canada
• Background checks may include criminal record, credit, employment, and educational verification
• Reference check

Core Competencies

Demonstrates expertise in managing Master Service Agreements and Vendor Partnership Agreements while ensuring compliance with partner procurement processes. Proficient in developing partner enablement content and collaborating cross-functionally with RevOps, Legal, Finance, and Product teams.

Highest-signal resume keywords

• Channel Operations Management
• Master Service Agreement Management
• Salesforce CRM Experience
• Partner Enablement Content Development
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Channel Program Infrastructure Development
• Pricing Frameworks
• Order Booking Processes
• Deal Registration
• Vendor Status Maintenance

Soft Skills

• Adaptability in Ambiguous Environments
• Strong Communication Skills

Industry Keywords

• B2B SaaS
• Vendor Partnership Agreements
• Approved Vendor Requirements
• Price Book Maintenance
• Reseller/VAR Channel Models

Tools & Technologies

• Salesforce
• CRM Systems