Commercial Account Manager

Zip

Toronto

On-site

CAD 80,000 - 120,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced sales professional in Toronto to drive value-based renewals and upsells for enterprise SaaS customers. You will partner with Customer Success to monitor health scores, identify needs, and guide deal closures while serving as a procurement-market expert.

Candidates should have 2+ years in technology SaaS, experience selling to procurement/finance/legal, and a proven ability in retention and adoption.

Qualifications

2+ years of technology SaaS experience.
Experience selling to procurement, finance, or legal.
Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
Customer management skills, including sales, account management, and customer service.
Self-driven and motivated.
Organized and efficient with time.
Excellent communication skills.
Willingness to come into the downtown Toronto office 3 days per week.
Legally authorized to work in Canada; no sponsorship required.

Responsibilities

Act as trusted advisor during renewals and upsells.
Partner with Customer Success to monitor health scorecards and guide deals.
Negotiate renewal contracts and develop win-win strategies.
Provide renewal-status updates and resolve issues.
Manage multi-year contracts and ensure value realization.
Become an expert in Zip platform and procurement market.
Use sales intelligence to prospect and manage deal cycles.
Shape sales processes in an early-stage, hyper-growth company.
Help build team culture and share best practices.

Skills

SaaS Sales Experience

Customer Management Skills

Salesforce Proficiency

Negotiation Skills

Communication Skills

Tools

Salesforce

Clari

ZoomInfo

LinkedIn Sales Navigator

Outreach

Job description

Act as a trusted advisor, product consultant, and closer during value-based renewals and upsells
Partner with Customer Success to monitor health scorecards, identify customer needs, and guide deal closure
Solution Zip’s platform to address current customer pain points and future product needs
Help build team culture and contribute best practices to the sales organization
Negotiate renewal contracts and develop win-win strategies that maximize contract value
Provide management with accurate renewal-status updates and escape issues when needed
Manage current customers on multi-year contracts to ensure value realization
Become an expert in the Zip platform and procurement market
Use sales intelligence and engagement tools to prospect, manage deal cycles, and bring on new customers
Help shape sales processes in an early-stage, hyper-growth company

Requirements

2+ years of technology SaaS experience
Experience selling to procurement, finance, or legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills, including sales, account management, and customer service
Self-driven and motivated
Organized and efficient with time
Excellent communication skills
Experience using Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach
Willingness to go the extra mile to support customers, the company, the team, and personal success
Willing and able to come into the downtown Toronto office 3 days per week
Legally authorized to work in Canada
No current or future sponsorship requirement to work in Canada

Core Competencies

Demonstrates expertise in SaaS sales, particularly in the procurement market, while effectively managing customer relationships and driving retention. Proficient in utilizing sales intelligence tools to enhance deal cycles and contribute to a collaborative team culture.

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