Central Booking Agent

Insight-Medical-Imaging; Edmonton; Remote; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Flex days

Job summary

Insight Medical Imaging is seeking a Central Booking Agent to schedule medical imaging appointments and provide compassionate, patient-centered service from a remote location. The role requires coordination with clinics, physicians, and patients, ensuring accurate scheduling in a high-volume setting.

Applicants must reside in Alberta and be available to work two Saturdays per month, with midweek day off when a Saturday is scheduled; some Sundays and holidays may apply.

Qualifications

• Minimum high school diploma required.
• Medical assistant diploma or medical terminology cert preferred.
• Experience in high-volume contact centers is required.

Responsibilities

• Answer a high volume of incoming calls to schedule imaging appointments and provide patient-centered service.
• Coordinate with clinic teams to support efficient workflow and timely patient care.
• Assist with scheduling processes and provide feedback for continuous improvement.
• Review faxes and coordinate appointments with physicians and patients.
• Contact patients to confirm or rebook appointments as needed.
• Maintain accuracy, professionalism and attention to detail in a fast-paced setting.

Skills

Scheduling software

Medical office workflows

Data entry

Remote work

Empathy

Interpersonal skills

Time management

Active listening

Education

High School Diploma

Medical Assistant Diploma

Tools

Scheduling software

Electronic fax

Medical office software

Job description

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.

Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta.

We connect in a meaningful way with:

• Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
• Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
• Our Employees – by creating an approachable environment that encourages professional development and growth.

Insight offers:

• Paid Vacation, Sick Days, and Flex Days
• RRSP Matching

Duties and Responsibilities:

• Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service
• Collaborate with clinic teams to support efficient workflow and timely patient care
• Assist with scheduling processes and provide feedback to support continuous improvement
• Review incoming faxes and coordinate appointments with Physicians and Patients
• Contact patients to confirm, rebook, or fill appointments as needed
• Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment

Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Skills:

• Proficiency with medical scheduling systems and customized computer software
• Working knowledge of medical office routines, imaging protocols, and workflows
• Strong computer literacy, including data entry and electronic fax handling
• Strong task prioritization, multitasking, and time management skills in a remote setting
• Demonstrated empathy and compassion when interacting with patients
• Strong interpersonal, communication, and active listening skills
• Ability to remain calm, organized, and professional in a high-volume environment
• Task prioritization and time management skills in a remote setting

Qualifications:

• High School Diploma (required)
• Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered)
• Previous experience in a high-volume contact center (required)
  

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those selected for an interview will be contacted.