Casual Guest Experience Associate

Startdate; Grande Prairie; On-site; CAD 47,000 - 51,000; Full time

Job summary

Startdate's Recreation Department is seeking a Casual Guest Experience Representative to join the team. You will help guests and members by sharing information on memberships and programming, while ensuring friendly, accurate service and a safe environment.

You will be on your feet for extended periods, process registrations and payments, and maintain facility standards. This casual/on-call role requires flexibility across mornings, days, evenings, weekends, and holidays.

Qualifications

• Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.

Responsibilities

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Skills

Customer service

Cash handling

Windows OS

Membership system

English fluency

Tools

Membership management system

Job description

Startdate's Recreation Department is seeking a Casual Guest Experience Representative to join the team. You will help guests and members by sharing information on memberships and programming, while ensuring friendly, accurate service and a safe environment.

You will be on your feet for extended periods, process registrations and payments, and maintain facility standards. This casual/on-call role requires flexibility across mornings, days, evenings, weekends, and holidays.