Member Experience Specialist — Flexible Hours

Movati Athletic (Group) Inc; Richmond Hill; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic (Group) Inc. is seeking a Member Experience Associate to promote outstanding customer service and elevate the member experience. You will interact with guests, support cafe and pro-shop operations, and help ensure a clean, welcoming environment.

The role covers sales transactions, knowledge of programs and services, and timely administrative tasks. Wage ranges from $17.60 to $23.00 per hour, with full-time benefits after 3 months and a supportive team atmosphere.

Qualifications

• High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
• Current CPR & First Aid are required and must be maintained through employment

Responsibilities

• Promote outstanding customer service practices and strive to continuously improve the member experience
• Proactively manage and resolve all member concerns, and elevate serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assists with member experience events throughout the club as needed

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Movati Athletic (Group) Inc. is seeking a Member Experience Associate to promote outstanding customer service and elevate the member experience. You will interact with guests, support cafe and pro-shop operations, and help ensure a clean, welcoming environment.

The role covers sales transactions, knowledge of programs and services, and timely administrative tasks. Wage ranges from $17.60 to $23.00 per hour, with full-time benefits after 3 months and a supportive team atmosphere.