Casual Guest Experience Representative

City of Grande Prairie; Grande Prairie; On-site; CAD 26,000 - 36,000; Part time

Job summary

City of Grande Prairie invites applications for a Casual Guest Experience Representative in the Recreation Department. You will be the friendly first contact for guests, handling memberships, registrations, and payments while maintaining safety and a welcoming atmosphere.

The role requires strong communication skills, cash handling accuracy, and experience with Windows-based software. It supports a family-friendly, community-focused recreation environment with flexible on-call hours.

Qualifications

• Proven experience in the customer service industry, with at least 2 years in guest-facing roles.
• Proven proficiency and accuracy in cash handling and reconciliation.
• Proficiency with computers and Windows-based software.
• Fluency in English, both oral and written.

Responsibilities

• Create a welcoming first impression for Recreation facilities and provide service information about memberships and programs.
• Process access to facilities via membership or drop-in purchases.
• Handle payments (cash, debit, credit) accurately.
• Follow Recreation Department safety guidelines and procedures.
• Complete registrations and sales using the management system.
• Assist guests with program and service inquiries and upsell where appropriate.
• Address guest concerns with empathy and resolve issues.
• Maintain a positive, professional appearance and teamwork attitude.
• Lead in safety emergencies as outlined in the health and safety program.

Skills

Customer service

Cash handling

Windows OS

Multitasking

Communication

Tools

Membership management system

Handheld radios

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a Casual Guest Experience Representative to join the team.

Position Responsibilities

You set the stage for the Recreation facilities' first impression and ongoing commitment to service excellence. The exceptional service and informative details regarding Recreation department offerings including memberships and programming opportunities to all guests and members are of utmost importance for your role. Your role requires extended periods of time on your feet. Other physical tasks may include receiving shipments, restocking inventory and cleaning.

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests. Presenting what will best serve the individual needs of our guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Qualifications

• A natural communicator with a genuinely positive and empathetic personality.
• Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.
• Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
• Proven proficiency and accuracy in cash handling and reconciliation are necessary.
• Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
• An ability to multitask in a fast-paced, time-sensitive environment.
• An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
• A professional, well-groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to our guests and teammates.
• Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
• First Aid Certification is an asset.

Hours

This position is casual/on-call, with hours scheduled as required and determined by the immediate supervisor.

Compensation

Starting salary of $22.83 per hour as per the Out-of-Scope Agreement.

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.