Casual Guest Experience Representative

Startdate; Grande Prairie; On-site; CAD 47,000 - 51,000; Full time

Job summary

Startdate's Recreation Department is seeking a Casual Guest Experience Representative to join the team. You will help guests and members by sharing information on memberships and programming, while ensuring friendly, accurate service and a safe environment.

You will be on your feet for extended periods, process registrations and payments, and maintain facility standards. This casual/on-call role requires flexibility across mornings, days, evenings, weekends, and holidays.

Qualifications

• Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.

Responsibilities

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Skills

Customer service

Cash handling

Windows OS

Membership system

English fluency

Tools

Membership management system

Job description

Our RecreationDepartment is looking for a Casual Guest Experience Representative to join theteam.

Position Responsibilities

You set the stagefor the Recreation facilities' first impression and ongoing commitment toservice excellence. The exceptional service and informative details regardingRecreation department offerings including memberships and programmingopportunities to all guests and members are of utmost importance for your role.Your role requires extended periods of time on your feet. Other physical tasks may include receivingshipments, restocking inventory and cleaning.

• Anticipate and personalize service for eachguest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility throughmembership or drop-in payment.
• Handle various forms of payment including cash,debit, and credit cards.
• Ensure the Recreation Department guidelines andprocedures are followed in accordance with safety and other regulatingstandards.
• Accurately complete registration and membershipsales transactions with our membership and registration management system.
• Sales of service, membership, or programopportunities through genuine curiosity, knowledge, and engagement of guests.Presenting what will best serve the individual needs of our guests.
• Handle concerns with empathy and solve guestchallenges with empowerment.
• Maintain eye contact, smiling, and a genuineinterest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitmentto teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies asoutlined in our health and safety program.

Qualifications

• A natural communicator with a genuinely positiveand empathetic personality.
• Proven experience in the customer serviceindustry, with no less than 2 years' experience in a guest-facing role.
• Demonstrated proficiency with computers, andrecent experience working with a Windows-based software environment.
• Proven proficiency and accuracy in cash handlingand reconciliation are necessary.
• Flexibility to work shift work on a rotationalschedule which includes early mornings, days, late evenings, weekends, andholidays.
• An ability to multitask in a fast-paced,time-sensitive environment.
• An ability to use handheld radios andmicrophones to communicate with operation teams and make facilityannouncements.
• A professional, well-groomed appearance, able torepresent the Recreation Department and the City of Grande Prairie brand to ourguests and teammates.
• Fluency in the English language, both oral andwritten (fluency in another language may be considered as an asset).
• First Aid Certification is an asset.

Hours

This position iscasual/on-call, with hours scheduled as required and determined by theimmediate supervisor.

Compensation

Starting salary of$22.83 per hour as per the Out-of-Scope Agreement.

Diversity &Inclusion

The City of GrandePrairie is committed to building and sustaining an inclusive work environmentcomposed of individuals with unique experiences, perspectives, talents, andcontributions who welcome, support, respect and value all members of thecommunity.