Dual Rate Security Guard/Supervisor

Kaizen Lab Inc.; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

ACE Casinos in Calgary is seeking a Dual-Rate Security Guard/Supervisor. You will perform frontline guard duties and step into occasional supervisory shifts to support a safe, guest-focused casino environment.

Scheduling covers days, nights, weekends, and holidays; ability to rotate and stay calm under pressure is essential. Prior security experience and AGLC registrations are preferred, with mentorship from the Security Manager.

Qualifications

• 1–3 years of prior security guard experience.
• Comfortable stepping into a leadership role when requested.
• AGLC Registration and related ProServe/ProTect training are desirable.
• Able to work a rotational schedule including days, nights, weekends and holidays.
• Strong communication and professional presentation.

Responsibilities

• Patrol the casino property and maintain visibility.
• Provide frontline security duties and assist guests and staff.
• Report incidents with clear documentation and coordination with supervisors.
• Escort patrons and staff when needed and respond to emergencies.
• Contribute to safe, secure, service-focused casino operations.

Skills

Security guard experience

Leadership

Communication

Teamwork

Customer service

Job description

Job Overview

This is a great opportunity to join ACE Casinos as a Dual-Rate SecurityGuard/Supervisor based in Calgary. We are looking for a dependable,calm, and team-oriented individual who can perform frontline security guardduties while also stepping into occasional supervisory responsibilities asoperational needs require. In this transitional role, the successful candidatewill continue working alongside peers while gaining leadership experiencethrough acting supervisor shifts, supporting a safe, secure, andservice-focused casino environment.

Scheduling is based on operational requirements and requiresavailability for days, nights, weekdays, weekends, and holidays. When acting asSupervisor, shifts may follow a rotational pattern designed to provideexperience across day, night, and weekend operations.

Example rotational schedule: Day 1–2: Day shifts,6:00 AM – 6:00 PM; Day 3–4: Night shifts, 6:00 PM – 6:00 AM; Day 5–8: Days off.This 8-day cycle then repeats.

Responsibilities and Duties

On Regular Shifts — Guard Duties

• Patrol the casino property and maintainconsistent visibility in and around the casino.
• Promote positive, friendly, discreet, andprofessional customer service for all guests and staff.
• Answer inquiries and assist patrons when andwhere possible.
• Maintain constant vigilance to help ensure thesafety of patrons, staff, company property, and assets.
• Communicate clearly with team members andon-shift supervisors to identify and report suspicious activities, individuals,misconduct, or safety concerns.
• Respond to security incidents, medicalemergencies, or behavioral incidents in a timely and professional manner.
• Actively participate in the removal ofindividuals deemed undesirable, disruptive, or under the influence.
• Provide escorts for patrons and staff to andfrom the casino upon request.
• Implement fire alarm, bomb threat, robbery, andevacuation protocols when required.
• Complete detailed written reports, incidentreports, logs, and occurrence documentation accurately and neatly.
• Ensure irregular, unusual, suspicious, orillegal activities are controlled and reported.
• Safeguard confidential information and exercisedue care to prevent improper disclosure or use.
• Maintain and promote good public relations andcommunication with casino patrons and staff.
• Complete Pit Checks to ensure table boxes aredistributed to appropriate tables and properly reset and locked by count roomstaff.
• Follow good OH&S practices and comply withall company rules, regulations, policies, and procedures.
• Ensure money, chips, company property, andassets are kept safe and secure.
• Execute all duties in a positive andprofessional manner.

When Acting as Supervisor — As Needed

• Coordinate the security response during medical,behavioral, safety, or operational incidents.
• Support, coach, and give clear direction orfeedback to guards on shift when needed.
• Liaise with Surveillance, Operations, departmentmanagers, and other leadership partners.
• Monitor shift coverage, radio discipline, teamaccountability, and general adherence to security standards.
• Ensure safety, service, and professionalismexpectations are met throughout the shift.

We’re Looking for Someone Who

• Remains calm and confident in fast-moving orhigh-pressure situations.
• Can lead respectfully without creating distancefrom the team.
• Gives clear direction and feedback when actingin a leadership role.
• Wants to grow professionally and is open tocoaching and feedback.
• Can shift between team members and actingsupervisor without friction.

Education, Experience, and Requirements

• 1–3 years of prior security guard experience.
• Excellent attendance and a consistent trackrecord of professionalism.
• Comfortable stepping into a leadership role whenrequested.
• Able to work a rotational schedule, includingdays, nights, weekends, and holidays.
• Physically capable of lifting up to 50 lbs,completing extended patrols, and assisting with snow removal or other urgentphysical tasks.
• AGLC Registration.
• AGLC ProTect.
• AGLC ProServe.
• AGLC Reel Facts VLT employee training.

Why Apply?

• Gain real leadership experience in a live casinoenvironment.
• Receive direct mentorship from the SecurityManager and existing supervisors.
• Build exposure to scheduling, coaching, teamdevelopment, and shift accountability.
• Receive priority consideration for futurefull-time supervisor opportunities.