Casino Security: Shift Leader & Operations Coach

Ace-Casinos-Blackfoot

Calgary

On-site

CAD 70,000 - 95,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Ace-Casinos-Blackfoot is seeking an Assistant Security Manager to lead security operations on the casino floor and own key departmental functions. This role combines on-floor supervision with accountable administrative leadership in a regulated, high-accountability environment.

The ideal candidate will have at least 3 years in a security supervisor role, post-secondary education in a related field, and strong skills in conflict resolution, incident management, and documentation.

Qualifications

Minimum 3 years of experience in a full-time security supervisor role with staff oversight and shift operations.
Post-secondary education in a related field is an asset.
Experience in a regulated or high-accountability environment is preferred.
Demonstrated experience in conflict resolution, de-escalation, and incident management.

Responsibilities

Serve as the shift leader during assigned shifts, providing direction and accountability for security operations.
Coordinate responses to security, medical, and safety incidents with appropriate escalation and documentation.
Provide guidance on policy application, de-escalation, and professional conduct across the team.
Maintain strong visibility on the casino floor to support situational awareness and consistent staff performance.
Ensure incidents are managed per departmental standards and regulatory requirements.
Lead or contribute to scheduling, training coordination, and compliance-related processes.
Ensure consistent documentation, reporting, and procedural adherence across all shifts.
Identify operational gaps and implement practical solutions.
liaise with Surveillance and internal/external partners for coordinated operations and incident management.