Casino Security: Shift Leader & Operations Coach

Ace-Casinos-Blackfoot; Calgary; On-site; CAD 70,000 - 95,000; Full time

Job summary

Ace-Casinos-Blackfoot is seeking an Assistant Security Manager to lead security operations on the casino floor and own key departmental functions. This role combines on-floor supervision with accountable administrative leadership in a regulated, high-accountability environment.

The ideal candidate will have at least 3 years in a security supervisor role, post-secondary education in a related field, and strong skills in conflict resolution, incident management, and documentation.

Qualifications

• Minimum 3 years of experience in a full-time security supervisor role with staff oversight and shift operations.
• Post-secondary education in a related field is an asset.
• Experience in a regulated or high-accountability environment is preferred.
• Demonstrated experience in conflict resolution, de-escalation, and incident management.

Responsibilities

• Serve as the shift leader during assigned shifts, providing direction and accountability for security operations.
• Coordinate responses to security, medical, and safety incidents with appropriate escalation and documentation.
• Provide guidance on policy application, de-escalation, and professional conduct across the team.
• Maintain strong visibility on the casino floor to support situational awareness and consistent staff performance.
• Ensure incidents are managed per departmental standards and regulatory requirements.
• Lead or contribute to scheduling, training coordination, and compliance-related processes.
• Ensure consistent documentation, reporting, and procedural adherence across all shifts.
• Identify operational gaps and implement practical solutions.
• liaise with Surveillance and internal/external partners for coordinated operations and incident management.

Skills

Leadership

Shift leadership

Incident management

Conflict resolution

Documentation

Communication

Situational awareness

Team coordination

Operational leadership

Guest interaction

Education

Post-secondary education related field (business, criminal justice, psychology, sociology)

Job description

Ace-Casinos-Blackfoot is seeking an Assistant Security Manager to lead security operations on the casino floor and own key departmental functions. This role combines on-floor supervision with accountable administrative leadership in a regulated, high-accountability environment.

The ideal candidate will have at least 3 years in a security supervisor role, post-secondary education in a related field, and strong skills in conflict resolution, incident management, and documentation.