Carpenter (Kitchen Installer)

IKEA; Richmond; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA is seeking a Carpenter II to lead installation teams in the Metro Vancouver Richmond area. The role requires strong finishing carpentry, leadership experience, and project management skills to ensure IKEA installation standards and safety on site.

The ideal candidate will have a valid driver’s license, experience in residential/commercial construction, and a deep understanding of logistics, sales, and customer service processes.

Qualifications

• Five years of finishing carpentry, other carpentry, or kitchen installation experience.
• Minimum of two years in a lead installation/foreman role.
• Previous leadership/supervisory experience.
• Project management experience.
• Must have a valid driver’s license, current auto insurance, and reliable transportation.
• Basic understanding of the sales, logistics and customer service process.
• Deep understanding of residential and commercial construction.
• Local installation market understanding.
• Project management knowledge.
• Demonstrate proficiency in the safe operation and maintenance of common power tools.

Responsibilities

• Supervises and directs the daily operations of Installation teams, ensuring work is performed efficiently according to IKEA standards and safety, with organized job sites.
• Addresses and resolves customer and co-worker concerns, demonstrates empathy, and escalates issues when needed.
• Onboards and trains co-workers, directs onboarding and development plans, and manages resource planning and performance.
• Contributes to sales programs within a district to achieve sales, margin, and profitability goals, and provides market insights to management.
• Audits partner performance and installation quality, delivering recommendations based on metrics.
• Builds operational relationships with sub-regions and communicates IKEA Kitchen Services offerings to store teams.
• Establishes feedback loops for Planning & Sales and Field Teams.
• Performs PIVS installations and site inspections.

Skills

Finishing carpentry

Lead installation

Project management

Power tools safety

Customer service

Driving license

Logistics understanding

Team supervision

Tools

Power tools

Job description

WHAT YOU'LL NEED TO HAVE

• 5 years of finishing carpentry, other carpentry, or kitchen installation experience
• Minimum of 2 years in a lead installation/foreman role
• Previous leadership/supervisory experience
• Project management experience
• Must have a valid driver’s license, current auto insurance, and reliable transportation
• Basic understanding of the sales, logistics and customer service process.
• Deep understanding of residential and commercial construction
• Local installation market understanding
• Project management knowledge
• Demonstrate proficiency in the safe operation and maintenance of common power tools.

A DAY IN YOUR LIFE WITH US

Supervises and directs the daily operations of Installation teams, Ensures that the teams efficiently perform and complete the work according to directions and consistent with IKEA standards and safety including ensuring the jobsite is maintained in an organized and orderly fashion.

• Addresses and resolves customer and co-worker concerns, demonstrates empathy, and reinforces the IKEA values and IKEA Home Services Concept; Escalates any customer or co-worker issues/concerns that cannot be resolved to the Regional Manager or appropriate IKEA internal partners.
• Onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, coworker relations issues and performance and delegates responsibilities.
• Contributes to the IKEA commercial priorities for installation sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals. Provides insight and recommendations to regional management on trends, practices, and industry forces to troubleshoot issues and improve business productivity and resilience.
• Audits on Referral Partner performance and installation quality. Delivers recommendations based on deep understanding of performance metrics and industry forces to Regional Manager.
• Creates and facilitates constructive operational relationships with a sub-region of IKEA stores, utilizing the matrix relationship with the sales and customer focused teams. Generates presentations, coaching methods, and communication for IKEA Kitchen Services offerings, both remotely and through onsite meetings with IKEA store teams.
• Establishes and contributes to feedback loops for Planning & Sales, Operations Support and Field Teams.
• Performs PIVS , Installations and site inspections

ABOUT THIS WORK AREA

Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Carpenter II

The starting rate/ salary for this position ranges from 22 CAD to 27 CAD and will be based on relevant work experience.