Store co-worker (Food & Fulfilment)

Ikea Ab; London; Hybrid; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP matching options

Annual bonus eligibility

Flexible spending account

Life insurance

Employee discounts

Job summary

IKEA seeks a Store Co-worker I in London, Ontario to help create a welcoming shopping environment and assist customers with product inquiries and service needs. You’ll contribute to stock, help with fulfilment, and support a seamless omnichannel experience.

As an entry-level retail role, you’ll learn IKEA’s range, engage customers, and work with a team to ensure high availability and excellent service. Starting wage is CAD 20.15 per hour.

Qualifications

• Friendly and approachable with a customer-first mindset.
• Able to work in a fast-paced retail environment.
• Willing to learn IKEA products and services.
• Comfortable using digital tools to support sales and service.

Responsibilities

• Assist customers at the store and answer questions about products and services.
• Support stock replenishment and maintain attractive product presentations.
• Operate checkout and contribute to a smooth customer journey across the store.
• Collaborate with team to ensure efficient store operations and deliveries.

Skills

Customer service

Teamwork

Adaptability

Communication

Proactive

Tools

POS systems

Inventory software

Job description

What you'll need to have

• You are open to change and adaptable in a fast-paced, ever-evolving retail environment.
• You are passionate about home furnishing, retail, and creating a great experience for every customer.
• You thrive in a fast-paced, ever-changing environment and embrace new ways of working.
• You enjoy working as part of a team and collaborate with others to achieve shared goals.
• You are confident, approachable, and proactive in building meaningful connections with customers and co-workers.
• You have a genuine curiosity about people's everyday lives at home and enjoy helping them find solutions that meet their needs.
• You are organized, able to prioritize effectively, and manage your time efficiently.
• You have a good understanding of the IKEA range, home furnishing principles, and how to present products in an inspiring way.
• You are comfortable using digital tools and systems to support sales, fulfilment, and customer service activities.
• You are committed to delivering an outstanding customer experience and contributing to a positive, welcoming store environment.
• Preference will be given to candidates with experience in food handling and food preparation, as well as previous experience working in a fulfillment warehouse environment.

A day in your life with us

• Show interest and actively learn about IKEA products and services, sharing knowledge with customers and colleagues acting as an ambassador of the IKEA brand and actively meet our customers, contribute throughout the whole shopping journey to a great customer experience.
• By having general and wide knowledge of the IKEA range and service offer, cross working areas offer customers a holistic and positive shopping experience. Apply the IKEA mechanical sales system as well as maintain range presentation media in work area and ensure that the presented range is up to date. Understand life at home and home furnishing to sell complete and sustainable solutions.
• By general cross work area understanding of the customer journey, support the customer in your customer meeting point and beyond considering the IKEA omnichannel environment.
• Contribute to the highest goods availability and the scheduled deliveries for customers and stores by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the delivery operation in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled deliveries and product availability for the customers and the store.
• Operate according to working methods and routines with the aim of maximizing the customer meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors and colleagues, actively preventing incidents and working according to the company code of conduct and complaint with internal regulation and external legislation, specifically related to IKEA health and safety.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Store co-worker I. The starting rate/ salary for this position is 20.15 CAD