Care Coordinator - Sleep Health & Home Oxygen

VitalAire Canada Inc.; Mississauga; Hybrid; CAD 41,000 - 50,000; Full time

Job summary

Air Liquide Home Healthcare Canada in Mississauga, ON is seeking a Care Coordinator to handle high-volume calls related to Sleep Apnea treatments and oxygen services. You will update patient files in our Customer Management and scheduling systems while ensuring confidentiality.

The role requires strong data management, bilingual English/French communication, and a proactive approach to resolving issues. You will support inbound and outbound communications with referral sources, hospitals, and

Qualifications

• High School Diploma required; medical office experience preferred.
• Fluent in French and English (written and spoken).
• Strong data management and 45 wpm typing speed.

Responsibilities

• Answer high-volume calls about Sleep Apnea treatments and oxygen services.
• Update patient files in Customer Management and scheduling systems.
• Research issues and provide resolutions while protecting confidentiality.
• Build relationships with referral sources, hospitals and clients.
• Support inbound/outbound sales calls and qualify leads.

Skills

Customer Service

Data management

Bilingual French/English

Keyboarding 45 wpm

Marketing and sales (asset)

Medical office experience

Education

High School Diploma

Tools

Google Docs

Google Sheets

Gmail

Microsoft Office

Job description

Air Liquide Home Healthcare Canada in Mississauga, ON is seeking a Care Coordinator to handle high-volume calls related to Sleep Apnea treatments and oxygen services. You will update patient files in our Customer Management and scheduling systems while ensuring confidentiality.

The role requires strong data management, bilingual English/French communication, and a proactive approach to resolving issues. You will support inbound and outbound communications with referral sources, hospitals, and