Care Coordinator

CA10894-VITALCAN AIR LIQUIDE HOME HEALTHCARE CANADA INC.; Mississauga; On-site; CAD 41,000 - 50,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Care Coordinator in Mississauga. The role handles Sleep Apnea treatments, Oxygen and respiratory services, answers incoming calls, updates patient files, and coordinates with referral sources and customers to ensure accurate care documentation.

The position emphasizes confidentiality, patient-centric service, and building strong relationships with hospitals, funding agencies, and internal teams.

Qualifications

• High School Diploma required or equivalent.
• Background or experience in Customer Service/Medical Office preferred.
• Fluent in written and spoken French & English.

Responsibilities

• Answer a high volume of calls in a timely manner.
• Identify customer needs and provide resolutions.
• Maintain and update patient files in CM systems.
• Build professional relationships with clients, referral sources, hospitals, and internal teams.
• Support inbound/outbound sales and drive business growth.
• Meet and exceed KPIs to support team objectives.

Skills

Customer service

Data management

Bilingual English/French

Education

High School Diploma

Tools

Google Docs

Google Sheets

Gmail

Microsoft Office

Job description

R10100792 Care Coordinator (Open)

Location: Mississauga, ON - Creditview Rd (VA HO) - Support functions

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW?

The Care Coordinator (CC) provides customer service by answering incoming calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the patient file. The incumbent will carry out all responsibilities while promoting Vital Aire's safety and quality practices.

• Answering large volume of calls in a timely manner
• Identify customer needs, clarify information, research issues and provide resolutions
• Creates and updates customer fi les for Customer Management and scheduling systems
• Maintains client confidence and protects VitalAire operations by keeping information confidential
• Maintains integrity of client file information by documenting both written and verbal correspondence
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solution or recommendation
• Handling customer complaints; receiving and reporting incidents
• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escape calls to designated Respiratory Therapist (RT)
• Conduct outbound calls as required to complete or update client file
• Maintain knowledge of products, services and policies
• Supporting the business to conduct inbound and outbound sales calls to prospective clients, qualifying leads and driving business growth
• Consistently meet and exceed defined key performance indicators (KPIs) to drive team success and achieve core business objectives
• Performs other Customer Service related activities as required

Are you a MATCH?

High School Diploma
Background or experience in Customer Service/Medical Office preferred
Google Docs, Sheets, Gmail applications and Microsoft applications
Keyboarding Skills (+45 wpm)
Strong experience with data management
Marketing and Sales skills are an asset
Should be fluent in written and Oral (french & English)

Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons.

This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!