Care Coordinator, Home Healthcare

Balazs; Mississauga; On-site; CAD 41,000 - 50,000; Full time

Job summary

Air Liquide Home Healthcare Canada seeks a Care Coordinator in Mississauga to support Sleep Apnea treatments and respiratory services. You will manage outbound calls, coordinate referrals, and maintain patient files.

Ideal candidates have customer service experience, strong data management skills, and the ability to handle confidential information while upholding safety and quality practices.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or medical office preferred.
• Experience using Google Docs, Sheets, Gmail and Microsoft Office.
• Typing speed of at least 45 wpm.
• Solid data management experience.
• Marketing and sales skills are a plus.
• Bilingual skills are a plus.

Responsibilities

• Provide customer support by outbound calls related to Sleep Apnea treatments and other respiratory services.
• Contact referral sources, insurances and customers to obtain information to update and complete electronic patient files.
• Promote Air Liquide Healthcare’s safety and quality practices.
• Identify customer needs, clarify information, research issues and provide resolutions.
• Create and update customer electronic files for Customer Management and scheduling systems.
• Maintain confidentiality and integrity of client file information.
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers.
• Respond to Sleep health customer service inquiries and provide solutions.
• Handle customer complaints; record incidents in electronic systems.
• Troubleshoot Sleep Apnea equipment malfunctions and escalate as needed.
• Process insurance approvals for subscriptions and sleep initiations.
• Maintain knowledge of products, services and policies.

Skills

Customer service

Data management

Keyboarding

Bilingual

Marketing and Sales

Microsoft Office

Education

High School Diploma

Tools

Google Docs

Sheets

Gmail

Job description

Care Coordinator, Home Healthcare (Open)

Location: Mississauga, ON - Creditview Rd (VA HO) - Respiratory therapy

Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

Responsibilities

• The Care Coordinator provides customer support by placing outbound calls pertaining to Sleep Apnea treatments and other respiratory services.
• As necessary, contacting referral sources, insurances and customers to obtain further information to update and complete the electronic patient file.
• The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.
• Identify customer needs, clarify information, research issues and provide resolutions.
• Create and update customer electronic files for Customer Management and scheduling systems.
• Maintain client confidence and protect Air Liquide Healthcare’s operations by keeping information confidential.
• Maintain integrity of client file information by electronically documenting both written and verbal correspondence.
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers.
• Respond to Sleep health customer service inquiries providing appropriate solutions.
• Handle customer complaints; receiving and reporting incidents in the electronic systems.
• Troubleshoot Sleep Apnea equipment malfunction calls and where necessary elevate calls to designate.
• Actively promote related products and provide solutions to client needs.
• Conduct outbound calls as required to complete or update client files.
• Responsible for getting insurance approvals for subscriptions, following up with customers on RePAP, ReSupply or sleep initiations.
• Maintain knowledge of products, services and policies.
• Performs other Customer Service related activities as required.

Qualifications

• High School Diploma
• Background or experience in Customer Service/Medical Office preferred
• Google Docs, Sheets, Gmail applications and Microsoft applications
• Keyboarding Skills (+45 wpm)
• Strong experience with data management
• Marketing and Sales skills are an asset
• Bilingual is an asset

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons.

This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!