Care Coordinator

VitalAire; Mississauga; On-site; CAD 41,000 - 50,000; Full time

Job summary

Air Liquide Home Healthcare Canada in Mississauga, ON seeks a Care Coordinator to provide customer service for Sleep Apnea treatments and oxygen services. The role involves handling high call volume, updating patient files and coordinating with referral sources and hospitals.

You will build professional relationships, protect patient information, and assist with inbound/outbound calls while adhering to safety and quality practices. Fluency in English and French is preferred.

Qualifications

• High School Diploma.
• Background or experience in Customer Service/Medical Office preferred.
• Fluent in written and spoken English and French.

Responsibilities

• Answer incoming calls regarding Sleep Apnea treatments, Oxygen and other respiratory services.
• Identify customer needs, clarify information, research issues and provide resolutions.
• Create and update customer files for management and scheduling systems.
• Maintain client confidentiality and integrity of file information.
• Build relationships with clients, referral sources, hospitals and internal customers.
• Respond to inquiries with appropriate solutions or recommendations.
• Handle customer complaints; document incidents and escalate when needed.
• Troubleshoot Sleep Apnea and Oxygen equipment issues and escalate to RT when necessary.
• Conduct outbound calls to update client files and qualify leads.
• Maintain knowledge of products, services and policies.

Skills

Customer service

Multilingual (English/French)

Data management

Phone handling

Education

High School Diploma

Tools

Google Docs

Sheets

Gmail

MS Office

Job description

R10100792 Care Coordinator (Open) Location:

Mississauga, ON - Creditview Rd (VA HO) - Support functions At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

The Care Coordinator (CC) provides customer service by answering incoming calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the patient file. The incumbent will carry out all responsibilities while promoting Vital Aire's safety and quality practices.

• Answering large volume of calls in a timely manner
• Identify customer needs, clarify information, research issues and provide resolutions
• Creates and updates customer fi les for Customer Management and scheduling systems
• Maintains client confi dence and protects VitalAire operations by keeping information confi dential
• Maintains integrity of client fi le information by documenting both written and verbal correspondence
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solution or recommendation
• Handling customer complaints; receiving and reporting incidents
• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary elevate calls to designated Respiratory Therapist (RT)
• Conduct outbounds calls as required to complete or update client fi le
• Maintain knowledge of products, services and policies
• Supporting the business to conduct inbound and outbound sales calls to prospective clients, qualifying leads and driving business growth
• Consistently meet and exceed defi ned key performance indicators (KPIs) to drive team success and achieve core business objectives
• Performs other Customer Service related activities as required

__________________Are you a MATCH?

High School Diploma

Background Or Experience In Customer Service/Medical Office Preferred

Google Docs, Sheets, Gmail applications and Microsoft applications

Keyboarding Skills (+45 wpm)

Strong experience with data management

Marketing and Sales skills are an asset

Should be fluent in written and Oral (french & English)

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.