Care Coordination Scheduler & Client Liaison

Extendicare; Toronto; On-site; CAD 29,000 - 34,000; Full time

Job summary

ParaMed is seeking an Assignment Coordinator to act as the main contact for clients and field staff, matching patients with care staff and building care schedules. The role emphasizes superior customer service, data entry, and professional communication with funders, staff, patients, and families.

You will assign staff to patients, update records in the system, and report interactions, while demonstrating compassion and empathy in interactions with patients and families.

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills
• Superior Customer service skills
• Ability to effectively communicate both orally and written
• Compassion and empathy when interacting with patients and their families

Responsibilities

• Assign appropriate staff to patients based on times suggested by patients, staff availability and relevant skill sets
• Build a care schedule for patients
• Enter and update employee and patient data within computerized system
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
• Document and appropriately report all staff and patient interactions

Skills

Scheduling

Customer service

Computer skills

Communication

Empathy

Job description

ParaMed is seeking an Assignment Coordinator to act as the main contact for clients and field staff, matching patients with care staff and building care schedules. The role emphasizes superior customer service, data entry, and professional communication with funders, staff, patients, and families.

You will assign staff to patients, update records in the system, and report interactions, while demonstrating compassion and empathy in interactions with patients and families.