Bilingual Customer Care & Scheduling Coordinator

Extendicare; Ottawa; On-site; CAD 62,719,000 - 74,612,000; Full time

Benefits offered by this job

Celebration and Recognition programs

Part time and Full-time opportunities

Comprehensive health and dental benefi

Education allowance for employees and 

Employee Assistance Program

Employee perks and exclusive offers

Job summary

ParaMed is seeking a bilingual Customer Care Representative to serve as the primary contact for clients and field staff, providing exceptional service in English and French while coordinating care requests and supporting service delivery. The role offers part-time and full-time opportunities with a comprehensive benefits package.

Responsibilities include assigning staff to patients, building care schedules, data entry in our systems, and professional communication with funders, staff, patients,

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Fluency in both English and French (spoken and written) is mandatory.
• Superior Customer service skills.
• Ability to effectively communicate both orally and written.
• Compassion and empathy when interacting with patients and their families.

Responsibilities

• Assign appropriate staff to patients based on factors including times suggested by patients, staff availability and relevant skill sets.
• Build a care schedule for patients.
• Enter and update employee and patient data within computerized system.
• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families.
• Document and appropriately report all staff and patient interactions.

Skills

Bilingual English/French

Customer service

Computer skills

Communication skills

Compassion and empathy

Job description

ParaMed is seeking a bilingual Customer Care Representative to serve as the primary contact for clients and field staff, providing exceptional service in English and French while coordinating care requests and supporting service delivery. The role offers part-time and full-time opportunities with a comprehensive benefits package.

Responsibilities include assigning staff to patients, building care schedules, data entry in our systems, and professional communication with funders, staff, patients,