Cannabis Retail Shift Lead: Customer Champion

SNDL Inc.; Stony Plain; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

EFAP available

Flexible scheduling

Career growth opportunities

Health coverage

Job summary

Value Buds Stony Plain East is looking for a Keyholder/Shift Lead to join our fast-paced cannabis retail team in Alberta. You will greet customers, educate on products, and assist with store operations and POS transactions.

Ideal candidates bring retail experience, strong communication, and cannabis selling certification. You’ll lead by example, support teammates, and ensure a compliant, welcoming shopping experience for every guest.

Qualifications

• Retail or customer service experience required.
• Strong communication and customer-first attitude.
• Cannabis selling certification required (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Able to stand for extended periods and lift up to 40 lbs.
• Criminal Record Check eligibility.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support store operations including merchandising and upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and assist with inventory checks.
• Ensure compliance with cannabis regulations and ID verification.

Skills

Retail experience

Customer service

Communication

Team leadership

Cash handling

Physical stamina

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Value Buds Stony Plain East is looking for a Keyholder/Shift Lead to join our fast-paced cannabis retail team in Alberta. You will greet customers, educate on products, and assist with store operations and POS transactions.

Ideal candidates bring retail experience, strong communication, and cannabis selling certification. You’ll lead by example, support teammates, and ensure a compliant, welcoming shopping experience for every guest.