Cannabis Retail Shift Lead — Elevate Customer Experience

Sundial; Winnipeg; Hybrid; CAD 18,000 - 28,000; Full time

Benefits offered by this job

EFAP program

Employee discounts

Flexible scheduling

Full-time benefits (health, dental, Rx

Job summary

Value Buds in Winnipeg is seeking a reliable Keyholder / Shift Lead for our cannabis retail team. You’ll be the face of the brand during your shifts, delivering friendly service while guiding customers through product knowledge and store procedures.

The role emphasizes leadership, hands-on operations, and compliance with cannabis regulations. Candidates should have retail or hospitality experience, a cannabis selling certification, and be able to stand for long periods.

Qualifications

• Experience in retail or hospitality with a customer-first mindset.
• Knowledge of cannabis product categories and education.
• Must have cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and complete basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Retail experience

Customer service

Cannabis selling certification

Communication skills

Age 18+/19+

Job description

Value Buds in Winnipeg is seeking a reliable Keyholder / Shift Lead for our cannabis retail team. You’ll be the face of the brand during your shifts, delivering friendly service while guiding customers through product knowledge and store procedures.

The role emphasizes leadership, hands-on operations, and compliance with cannabis regulations. Candidates should have retail or hospitality experience, a cannabis selling certification, and be able to stand for long periods.