Cannabis Retail Keyholder: Customer Experience Lead

Sundial; Burlington; On-site; CAD 25,000 - 30,000; Full time

Job summary

Sundial is seeking a knowledgeable Keyholder for its Nova Cannabis Value Buds location at Appleby Crossing, Burlington, ON. You’ll greet customers, educate them on cannabis products and maintain a welcoming store atmosphere.

You’ll support store managers, handle transactions, and stay current on industry regulations while delivering a tailored customer experience. Must pass background checks and hold CannSell credentials.

Qualifications

• Minimum 2 years in customer service and retail/hospitality environments.
• Experience with cannabis, liquor, or healthcare preferred.
• Valid CannSell and Qualified Cannabis Worker certifications required.

Responsibilities

• Greet customers and build relationships to assess needs.
• Educate customers about cannabis products, strains and consumption methods.
• Assist with merchandising, promotions and store cleanliness.
• Handle transactions on the POS and follow cash/Loss Prevention procedures.
• Monitor inventory and cooperate with store team to drive sales.
• Comply with OH&S policies and industry regulations.

Skills

Customer service

Retail experience

Communication

Cannabis product knowledge

Problem solving

Team player

Cash handling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Sundial is seeking a knowledgeable Keyholder for its Nova Cannabis Value Buds location at Appleby Crossing, Burlington, ON. You’ll greet customers, educate them on cannabis products and maintain a welcoming store atmosphere.

You’ll support store managers, handle transactions, and stay current on industry regulations while delivering a tailored customer experience. Must pass background checks and hold CannSell credentials.