Keyholder

Sundial; Guelph; On-site; CAD 22,000 - 29,000; Full time

Job summary

Nova Cannabis is hiring an experienced Keyholder for Value Buds in Guelph, ON. You will help maintain the store, educate customers on cannabis products, and build relationships with shoppers to drive sales.

Requirements include 2+ years in customer service and retail/hospitality, CannSell certification, and Ontario cannabis regulations knowledge. The role emphasizes safety, teamwork, and a positive customer experience.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• Valid CannSell certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of Ontario cannabis regulations.

Responsibilities

• Greet customers, engage in conversation and build relationships to assess needs.
• Educate customers about cannabis products, strains and consumption methods.
• Promote store culture and brand through merchandising and promotions.
• Assist store managers and team to generate sales and maintain knowledge.
• Monitor inventory, restock products and ensure store cleanliness.
• Process customer transactions on the POS and follow cash/Loss Prevention procedures.
• Comply with OH&S policies and promote social responsibility programs.

Skills

Customer service

Relationship building

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Work Location Value Buds Guelph

About the Role

About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role

Based out of our Value Buds Gordon St location, in Guelph, ON, we are looking for an experienced Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Our Commitment to Diversity & Inclusion: Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Rate of Pay 18.5 CAD Hourly