(CAN) General Merchandise Team Lead

Walmart Canada; Fort Erie; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a Retail Associate in Fort Erie, Ontario to assist in General Merchandise leadership, respond to inquiries, and train associates. You will help with department planning, salesfloor support, and ensure high customer service while completing tasks effectively.

The role involves leading daily team huddles, scheduling coverage, and supporting recruiting and growth conversations. Minimum hourly wage starts at 21.20 CAD.

Qualifications

• Age – 16 or older.
• Excellent customer service skills.
• Ability to respond to problems and inquiries with solutions.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product/services decisions.
• Coordinate daily tasks and delegate priorities from General Merchandise Coach and Store Management.
• Assess department presentation and implement merchandising displays and improvements.

Skills

Customer service

Job description

Position Summary...

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

750 GARRISON RD, FORT ERIE, ON L2A 1N7, Canada

Important Note:

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