(CAN) Customer Service Manager

Walmart Canada Corp; Town of Slave Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major Canadian retailer is seeking a Customer Service Manager in Slave Lake, Alberta. The role involves coordinating front-end operations to ensure exceptional customer service and compliance with company standards. Key responsibilities include training associates, managing purchases and returns, and ensuring safety protocols are followed. Candidates should possess strong leadership skills and a focus on customer satisfaction. The position offers a starting wage of $17.45, depending on relevant experience.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance as needed.
• Monitor all Front End associates and coordinate breaks.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Promote all company sponsor programs and initiatives.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinates breaks, and provides assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e., Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Compensation

The minimum rate of pay for this position starts from $17.45. Rate of pay will be determined based on relevant experience.

Le taux horaire minimum pour ce poste débute à 17,45 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1500 Main St, Slave Lake, AB T0G 2A4, Canada