Bilingual French Call Center Representative

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Life insurance options

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is seeking Bilingual Call Center Representatives to provide exceptional support to customers in both English and French. In this remote role, you'll handle calls related to billing and account updates, assist with inquiries, and maintain detailed records. Ideal candidates must be fluent in both languages and have strong interpersonal skills. MCI offers benefits like paid time off, health coverage, and career growth opportunities. Join us in a diverse and inclusive work environment.

Qualifications

• Must be 18 years or older.
• Prior experience in a bilingual customer service role is preferred.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls in English and French.
• Translate and communicate clearly across both languages.
• Assist customers with billing and account updates.
• Maintain accurate records of customer interactions.
• Escalate complex issues to appropriate department.
• Meet daily and monthly performance goals.

Skills

Bilingual fluency in English and French

Excellent listening skills

Interpersonal skills

Attention to detail

Organizational skills

Education

High school diploma or GED

Job description

Remote Work-at-Home | Canada

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you’re fluent in both languages and enjoy helping people, we want to hear from you!

Key Responsibilities

• Handle inbound and outbound calls in English and French.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Ideal Candidate

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and French is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Benefits

• Paid Time Off (Earn PTO) and paid holidays.
• Health benefits: full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life insurance options.
• Supplemental accident and critical illness insurance.
• Career growth opportunities with a focus on internal promotions.
• Paid training to develop new skills.
• Fun, engaging work environment with a team‑oriented culture.
• Casual dress code.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to move around the office.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.