Contact center agent

Agilus Consulting Group; Ottawa; À distance; CAD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

$19/hour

Remote from Canada

Long-term opportunities

Client support experience

Résumé du poste

Agilus Consulting Group is seeking a bilingual Call Centre Representative to support clients across Ontario and Quebec. This full-time, remote role handles calls and emails in English and French, delivering accurate solutions and a high-quality client experience.

You will work from anywhere in Canada, with potential for long-term growth and ongoing hands-on system use. The position offers an hourly rate of $19.00, with emphasis on empathy, clear communication, and process-driven service for

Qualifications

• Demonstrate strong bilingual communication in English and French.
• Experience in customer service or call centre environments.
• Strong data entry and written communication abilities.
• Proficient with Microsoft Office and multiple systems.

Responsabilités

• Resolve issues on first contact using knowledge and tools.
• Document interactions clearly while following established procedures.
• Deliver empathetic service while managing multiple systems.
• Handle inbound calls and emails in English and French with professionalism.
• Investigate client inquiries and provide accurate solutions.

Connaissances

Bilingual communication

Customer service

Data entry

Microsoft Office

Outils

Microsoft Office

Description du poste

Join a dynamic remote team as a Bilingual Call Centre Representative supporting clients across Ontario and Quebec. Agilus by Synergie is recruiting for several Contact center agents in the Legal field. In this full-time role, you will handle calls and emails in English and French, provide accurate solutions, and deliver a high-quality client experience. If you enjoy helping others and thrive in a professional, process-driven environment, this is a great opportunity with potential for longer-term growth.

What's in it for you:

• $19.00 hourly
• Work remote from anywhere in Canada
• Gain valuable experience with potential for long-term opportunities
• Develop skills through hands-on client support and systems use

A typical day:

• Apply knowledge and tools to resolve issues on first contact
• Document interactions clearly while following established procedures
• Deliver empathetic service while managing multiple systems
• Handle inbound calls and emails in English and French with professionalism
• Investigate client inquiries and provide accurate, timely solutions

Successful candidates will have:

• Demonstrate strong bilingual communication skills in English and French
• Experience in customer service or call centre environments
• Exhibit strong data entry and written communication abilities
• Navigate Microsoft Office and multiple systems comfortably

This posting is for an active opening.