Bilingual Customer Service Agent, Winnipeg, Hybrid

AnswerNet, Inc.; Winnipeg; Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Ongoing training and development

Virtual paid training

Paid time off

Comprehensive benefits package (med, V

VISION and dental

Employee Assistance Program

RRSP program options

Short and Long-Term Disability options

Internal career advancement

Job summary

AnswerNet in Winnipeg, MB is hiring a Customer Service Agent (Hybrid) to handle inbound donor calls and digital inquiries. You will educate donors, provide accurate information, and ensure exceptional service while working from a dedicated home setup and a network of client products.

The role requires a high school diploma, bilingual Spanish/English fluency, and strong PC skills. You’ll work in a fast-paced, digital environment with ongoing training and growth opportunities within a supportive

Qualifications

• Fluent in Spanish and English (spoken and written).
• High school diploma or GED is required.
• Proficiency in fast-paced multitasking.
• Willingness to learn new technologies.
• Submit to a criminal background check.
• Strong computer navigation skills and PC knowledge.
• Minimum typing speed of 25 wpm.
• Ability to work from a quiet home setup.
• Must have Windows 11 PC with 16 GB RAM and 250 GB SSD, ethernet.
• Stable high-speed internet and two monitors.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Provide accurate information about products and services.
• Educate donors on ways to support their cause.
• Maintain knowledge of client products, services, and promotions.
• Meet daily performance metrics and call handling targets.
• Handle inquiries across email and chat channels.
• Document interactions accurately in required systems.
• Escalate complex issues per procedures.
• Own the customer engagement to ensure service requirements are met.
• Navigate multiple software platforms efficiently.

Skills

Bilingual Spanish and English

Strong computer navigation

Typing 25 wpm

Digital work environment

Excellent phone etiquette

Education

High school diploma or GED

Tools

Windows 11

PC/Laptop

16 GB RAM

250 GB SSD

Two monitors

Ethernet internet

Noise-cancelling headset

Webcam

Job description

Job Category: Operations

Requisition Number: BILIN001606

• Posted : October 16, 2026
• Full-Time

Locations

Showing 1 location

Winnipeg, MB R3H0R9, CAN

Description

Job Type: Full Time HYBRID, Winnipeg

Hours: Vary

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Job Summary:

Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups

AnswerNet Offers Great Benefits:

• Ongoing training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Your Qualifications:

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Hybrid) role include:

• The ability to speak/write fluently in Spanish and English
• A high school diploma or GED
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• 2 monitors
• Noise-cancelling USB-connected headset
• Webcam
• Smartphone

Key Responsibilities:

• Answer inbound customer calls in a professional and courteous manner.
• Provide timely and accurate information regarding products and services
• Educating donors on ways they can support their cause.
• Continually maintain working knowledge of our clients’ products, services and promotions
• Meet daily performance metrics and call handling targets.
• Demonstrating a strong desire to meet goals and raising funds for a long-term organization's sustainability.
• Manage and respond to customer inquiries across various digital channels, including email and chatrooms.
• Document all customer interactions and feedback accurately within the required systems.
• Adhere to company procedures and effectively escalated complex issues when necessary.
• Take ownership of the customer engagement to ensure all service requirements are met.
• Utilize technology efficiently to accurately process donor transactions and manage customer information.
• Maintain a high level of comfort and proficiency in a fully digital work environment, quickly and accurately navigating multiple software platforms and websites concurrently. (No deep technical expertise is required, but comfort with digital tools is a must.)
• Demonstrate strong interpersonal skills, including free-flowing conversation and excellent phone etiquette, to deliver a stellar donor experience.
• Exhibit empathy and understanding when engaging with our valued customers.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well