Café Operations Supervisor & Team Leader

Compass Group Canada; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Great workplace culture

Career advancement opportunities

Health benefits and insurance options

Employee assistance program

Job summary

Compass Group Canada is seeking a capable supervisor to assist Shift Managers in overseeing multiple food service units in a dynamic environment in Canada. The role involves supervising menu production, staff scheduling, and training, while tracking inventories, sales, labour and food costs.

You will maintain HACCP standards, ensure safety compliance, and deliver exceptional guest service. The candidate should bring solid catering and event planning experience, be able to work independently or

Qualifications

• Experience supervising multiple food service units.
• Ability to hire and train employees.
• Strong communication and customer service skills.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure HACCP standards are followed in the food preparation process.
• Solid catering and event planning experience.
• Food preparation and cooking as needed
• Ability to work both independently and in team setting as required.
• Previous food service experience in hotel, restaurant, or fast food is considered an asset.
• Physical ability to carry out the duties of the position; up to 40 lb lifting.
• Customer focused with a friendly, outgoing personality with a genuine interest in providing excellent customer service.
• Excellent verbal and written communication and interpersonal skills.
• Manage time and resources to ensure that work is completed efficiently.
• Superior attention to detail; work cooperatively with team members.
• Proficient with Microsoft Office, Word and Excel.
• Maintain a clean and safe work area, adhering to food safety and health standards.
• Prioritize and delegate tasks in kitchen layout and prep.
• Advise management of purchasing requirements to minimize waste and avoid shortages.
• Wash, rinse, sanitize, and organize dishes, utensils, and kitchen equipment.
• Maintain cleanliness and organization of the dishwashing area and surrounding workplace areas.

Skills

Staff management

Scheduling

Food service operations

Customer service

Communication

Teamwork

Tools

MS Office (Word & Excel)

Job description

Compass Group Canada is seeking a capable supervisor to assist Shift Managers in overseeing multiple food service units in a dynamic environment in Canada. The role involves supervising menu production, staff scheduling, and training, while tracking inventories, sales, labour and food costs.

You will maintain HACCP standards, ensure safety compliance, and deliver exceptional guest service. The candidate should bring solid catering and event planning experience, be able to work independently or