Cafe Operations Supervisor

Compass Group Canada; Lakeshore; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Career development opportunities

Wellness resources

Employee assistance program

Job summary

Compass Group Canada is seeking a Food Service Supervisor to assist Shift Managers in supervising multiple food service units and overseeing menu production. The role includes ensuring cash readings, managing associates, scheduling staff hours, and hiring/training employees.

We value strong customer service, health and safety knowledge, and leadership in a unionized environment. The position emphasizes HACCP compliance, WHMIS training, and reporting to head office as needed.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labor relation issues, track and produce reports on weekly inventories, sales revenue, labor and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Skills

Supervisory experience

Staff scheduling

Customer service

Communication skills

Food handling knowledge

Education

FoodSafe Level 1 Certification

Tools

Microsoft Office

Job description

Compass Group Canada is seeking a Food Service Supervisor to assist Shift Managers in supervising multiple food service units and overseeing menu production. The role includes ensuring cash readings, managing associates, scheduling staff hours, and hiring/training employees.

We value strong customer service, health and safety knowledge, and leadership in a unionized environment. The position emphasizes HACCP compliance, WHMIS training, and reporting to head office as needed.