Cabinet Games Supervisor

Delta Bingo Inc.; Pickering; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Delta Bingo Inc. in Pickering, Ontario, seeks a Cabinet Games Supervisor to oversee daily operation, installation, maintenance, and security of cabinet-style gaming machines.

You will lead attendants and technicians, schedule tasks, provide training, monitor performance metrics, and ensure regulatory compliance and high service quality.

This role requires strong customer service, leadership, and problem solving, with flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory role within a gaming or entertainment environment is preferred.
• Basic technical knowledge of electronic gaming machines and their operation.
• Strong understanding of customer service principles.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Supervise the installation, maintenance, and daily operation of cabinet games to ensure optimal performance and availability.
• Manage and train staff responsible for game monitoring, customer assistance, and routine maintenance tasks.
• Conduct regular inspections and audits to ensure compliance with gaming regulations and internal policies.
• Address and resolve technical issues or customer concerns related to cabinet games in a timely and professional manner.
• Maintain accurate records of game performance, incidents, and maintenance activities for reporting and analysis.

Skills

Leadership

Customer service

Machine tech

Data analysis

Staff training

Education

High school diploma

Tools

Diagnostics tools

Job description

The Cabinet Games Supervisor is responsible for overseeing the daily operations and maintenance of cabinet-style gaming machines within the facility, ensuring a seamless and enjoyable experience for all patrons. This role involves managing the setup, functionality, and security of the games, while adhering to regulatory standards and company policies. The supervisor will lead a team of attendants and technicians, coordinating schedules and providing training to maintain high service quality. Additionally, the position requires monitoring game performance metrics and customer feedback to implement improvements and resolve issues promptly. Ultimately, the Cabinet Games Supervisor plays a critical role in maximizing operational efficiency, customer satisfaction, and compliance within the gaming environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in a supervisory role within a gaming or entertainment environment.
• Basic technical knowledge of electronic gaming machines and their operation.
• Strong understanding of customer service principles.
• Ability to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• Post-secondary education in hospitality, gaming management, or a related field.
• Certification or training in gaming regulations and compliance.
• Experience with electronic game troubleshooting and repair.
• Proven leadership skills with experience managing a team.
• Familiarity with data analysis tools for monitoring game performance.

Responsibilities:

• Supervise the installation, maintenance, and daily operation of cabinet games to ensure optimal performance and availability.
• Manage and train staff responsible for game monitoring, customer assistance, and routine maintenance tasks.
• Conduct regular inspections and audits to ensure compliance with gaming regulations and internal policies.
• Address and resolve technical issues or customer concerns related to cabinet games in a timely and professional manner.
• Maintain accurate records of game performance, incidents, and maintenance activities for reporting and analysis.

The Cabinet Games Supervisor utilizes technical skills daily to troubleshoot and ensure the smooth operation of gaming machines, minimizing downtime and enhancing player experience. Leadership and communication skills are essential for effectively managing and motivating the team, as well as coordinating with other departments. Customer service skills are applied continuously to address patron inquiries and resolve issues promptly, maintaining a positive environment. Analytical skills are used to interpret game performance data and customer feedback, guiding operational improvements. Additionally, knowledge of regulatory requirements ensures all activities comply with legal standards, safeguarding the organization and its customers.