Slot Manager

Pure Canadian Gaming Corp.; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

Pure Canadian Gaming Corp. in Calgary is seeking a skilled Slot Manager to lead the Slot Department and drive day-to-day operations with a focus on policy adherence and guest service excellence.

The role requires strong supervisory experience, cash-handling know-how, and university or casino-related education. You will coordinate staff performance, training, and partnerships with the Casino General Manager to ensure a secure, efficient operation.

Qualifications

• 5 years previous manager experience in a supervisory role.
• 5 years of customer service and cash-handling experience is an asset.
• University education or casino-related experience is required.
• Proficiency in Word, Excel and Outlook.

Responsibilities

• Manage the Slot Department day-to-day operations.
• Make decisions affecting revenue, staffing, purchasing, policy development, and staff performance.
• Maintain guest transaction integrity and confidentiality.
• Maintain employee files and coordinate disciplinary matters when needed.
• Consult with the Casino General Manager and HR on performance issues.
• Work with the General Manager on guest disputes that involve financial claims.

Skills

Managerial experience

Customer service

Cash handling

Education

University education or casino-related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuringall applicable department policies and procedures are adhered to at alltimes. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months on-the-job learning isrequired to fully understand all systems, procedures, processes, and the expectations of the position.

PURE Values

• EXCELLENCE – we present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty.
• TEAM WORK– We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done.
• OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback to help us grow and improve the business.
• RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success.

Job Duties

• Responsible for the management of the Slot Department
• Accountable for decisions affecting revenue, staffing, purchasing, policy development, and staff performance
• Required to maintain integrity and confidentiality of all guest transactions, and cash volumes handled
• Responsible for the maintenance and confidentiality of employee files
• Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action
• Seeks the Casino General Managers guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of the gaming operation

Managerial Responsibility

• The incumbent must be able to provide direct supervision to approximately 8 - 12 team members per shift when required
• Managerial duties include training and development, assigning work, giving advice and direction, coaching and counselling, coordinating unit activities, establishing work standards, monitoring work quality and providing functional supervision
• Works closely with the Casino General Manager in employment matters such as hiring or promotion, performance coaching, and handling disciplinary matters
• Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to

Requirements

• 5 years previous manager experience is required. Managerial experience includes coaching/developing, evaluating employee performance, and working in a leadership role
• 5 years of previous customer service and cash-handling experience is an asset
• University education or the equivalent Casino related experience is required
• Proficiency in the use of Microsoft Word, Excel and Outlook are required
• Additional courses in customer service and conflict resolution would be an asset
• Training courses in Management is an asset

Work Conditions

• Prolonged standing, walking and in addition to repetitive movement
• Some lifting (up to 20 pounds) may be required for lifting TITO paper boxes
• Concentration is required for handling files and reports, developing correspondence, and investigating variances
• Active listening is required to assist with guest and employee issues