Full-Time Site Audit Supervisor-PET & KAW

Great Canadian Entertainment; Peterborough; On-site; CAD 65,000 - 90,000; Full time

Job summary

Great Canadian Entertainment is seeking an Audit Supervisor to oversee the Audit team, review and balance gaming revenues and volumes, and ensure adherence to company policies. The role focuses on leadership, coaching, and maintaining a safe, welcoming work environment across sites.

You will mentor the team, coordinate with operations, and support the learning environment while complying with licensing laws and safety regulations. An admin background with casino exposure is valuable.

Qualifications

• High School Diploma required.
• Minimum 2 years experience in administration; minimum 1 year in casino operations an asset.
• Minimum 2 years leadership experience.
• Ability to exceed internal and external customer expectations through timely, effective, service-oriented communication.
• Ability to successfully obtain a Gaming License.

Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Leads and mentors the Audit team; provides coaching for performance.
• Reviews and balances daily gaming revenues and volumes.
• Supports departmental strategic plans and operations.
• Ensures compliance with licensing, health and safety, and regulations.
• Communicates with operational departments and distributes revenue reports.

Skills

Leadership

Customer Service

Communication

Coaching

Regulatory Compliance

Education

High School Diploma

Job description

Job Description

Under the general direction of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Position Summary

Under the general direction of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues e very day
• Provides leadership, direction and mentoring to the Audit team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Responds to, resolves or escalates Audit issues
• Review, enter and balance daily gaming revenues
• May assist with payroll & scheduling reconciliation
• Distribute revenue reports to management and regulatory bodies
• Reviews cage closeouts (Some locations)
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Complies with licensing laws, health and safety and other statutory regulations
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalates, trouble-shoots and resolves guest concerns before they are complaints
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education And Qualifications

• High School Diploma
• Minimum 2 years of experience in administration; minimum 1 year in casino operations an asset
• Minimum 2 years leadership experience
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to successfully obtain a Gaming License