Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON

Cognizant; Toronto; Hybrid; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Paid holidays

Retirement savings plan

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions.

You will also help keep critical systems stable and well documented. You will lead requirements elicitation, document BRDs/FRDs, and translate business needs into technical specs, partnering with developers on

Qualifications

• 2+ years as a Business Analyst or similar role.
• Proficient in SQL; Python and REST APIs are required.
• Experience with Agile/Scrum, SDLC, JIRA and Confluence.
• Excellent communication and stakeholder management.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Lead requirements elicitation through stakeholder workshops.
• Document BRDs, FRDs, user stories with acceptance criteria.
• Translate business needs into technical specifications.
• Collaborate on Salesforce/MuleSoft integrations and ETL pipelines.
• Develop and validate data mappings and logic.
• Support UAT and change management activities.
• Maintain dashboards in Power BI/Tableau with SQL/Python.
• Drive Agile ceremonies and manage backlogs in JIRA/Confluence.
• Mentor junior analysts and promote best practices.

Skills

SQL

Python

REST APIs

Agile/Scrum

SDLC

JIRA

Confluence

Communication

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Tools

Postman

Salesforce

MuleSoft

Anaplan

Power BI

Tableau

Job description

Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON

Downtown Toronto

Work Model: Hybrid, 3-4 days per week in office

Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST

Experience: 2+ years

Job Summary

Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.

Key Responsibilities

• Lead requirements elicitation through stakeholder workshops.
• Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria.
• Translate business needs into technical specifications.
• Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic.
• Perform gap analysis, impact assessments, and root-cause analysis.
• Support UAT and change management activities.
• Triage incidents in ServiceNow to maintain system stability.
• Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python.
• Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence.
• Communicate progress, risks, and recommendations to stakeholders.
• Mentor junior analysts and promote documentation and process best practices.
• Perform other duties as assigned.

Qualifications

• Strong SQL skills, with working knowledge of Python and REST APIs (Postman).
• Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and analytical abilities.
• Ability to explain technical concepts to non-technical audiences.

Requirements

• Experience: 2+ years as a Business Analyst or in a similar role (required).
• Technical: SQL (required); Python and REST APIs (required).
• Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required).
• Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge.
• Education: Bachelor's degree in a related field, preferred.

Compensation

The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Applications accepted until [10/19th].

Benefits

Cognizant offers the following benefits, subject to applicable eligibility requirements:

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• Retirement savings plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: Compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Closing

If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you.