Analyst, Business Systems

Canada Infrastructure Bank/ Banque de l'infrastructure du Canada; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A public financial institution in Toronto seeks an Analyst, Business Systems. This position involves documenting business requirements, collaborating with stakeholders, and supporting applications. The ideal candidate has over five years of experience and a degree in a relevant field, alongside strong analytical skills. Proficiency in Microsoft Dynamics 365 and Power BI is essential. This is a full-time role offering a chance to contribute to critical infrastructure projects in Canada.

Qualifications

• Over five years of experience as an Analyst, Business Systems.
• Able to work independently with excellent organizational and priority management skills.
• Bilingualism in English and French is an asset.

Responsibilities

• Collaborate with stakeholders and manage business requirements.
• Act as a subject matter expert for Dynamics CRM and Charles River Private Markets applications.
• Design and deploy comprehensive reports using Power BI.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Experience with Microsoft Dynamics 365

Power BI proficiency

SQL knowledge

Education

Undergraduate degree in Information Systems, Business, Finance or equivalent

Tools

Microsoft Dynamics 365

Power BI

Charles River Private Markets

SQL

Azure services

Job description

Overview

Headquartered in Toronto, the Canada Infrastructure Bank (CIB) is responsible for investing in new infrastructure projects. The CIB’s mission is to work with provincial, territorial, municipal, federal, Indigenous and private sector investor partners to transform the way infrastructure is planned, financed and delivered in Canada.

The Analyst, Business Systems will be based in Toronto and report to the Manager, Information Technology. The Analyst is pivotal in documenting business requirements, designing, developing and supporting business applications. The Analyst will collaborate closely with business stakeholders, IT leadership and cross‑functional teams to ensure that solutions are robust, scalable and aligned with organizational goals.

Responsibilities

• Collaborate with stakeholders, project managers, developers and technical teams to identify, document, as well as manage business requirements and specifications
• Ensure business requirements are complete, correct, consistent, concise and achievable, securing sign‑off from business owners
• Establish and maintain strong partnerships with business users to determine optimal solutions for business and system needs
• Set stakeholder expectations appropriately and effectively communicate complex concepts to non‑technical audiences
• Design, configure, as well as deploy custom applications and automated workflows
• Ensure solutions are efficient, compliant and meet business objectives
• Act as a subject matter expert for Dynamics CRM and Charles River Private Markets (CRPM) applications and their integrations, including data synchronization, error resolution and process optimization
• Collaborate with CRPM teams to ensure accurate data mapping, timely refreshes and alignment with investment management workflows
• Provide ongoing support, troubleshooting and guidance on business applications
• Design, develop and deploy comprehensive reports using Power BI, ensuring data accuracy, insightful visualization and actionable analytics
• Utilize advanced reporting techniques to translate complex business requirements into clear, interactive dashboards and reports
• Develop and maintain technical documentation, training guides and FAQs
• Integrate organizational change management practices into training and adoption strategies to ensure smooth transitions and high user engagement
• Work effectively with cross‑functional teams to foster collaboration and drive results

Qualifications

• Over five years of experience as an Analyst, Business Systems
• Undergraduate degree in Information Systems, Business, Finance, Computer Science or equivalent
• Able to work independently with excellent organizational and priority management skills
• Excellent analytical and problem‑solving skills
• Strong written and verbal communication skills
• Sense of initiative, entrepreneurial spirit
• Experience with Microsoft Dynamics 365 (Sales, Marketing, Customer Engagement modules) and Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
• Experience with Charles River Private Markets or similar Investment Management systems, an asset
• Certification in Microsoft Dynamics 365 and/or Power Platform (e.g., PL‑200, MB‑210, PL‑400), an asset
• Experience with Business Central, an asset
• Experience with Azure services (Data Lake, Synapse, Data Factory, etc.)
• Strong proficiency in DAX, Power Query (M) and data modelling concepts
• Experience with SQL and relational databases
• Design and maintain data pipelines using Fabric Pipelines
• Understanding of ETL processes and data warehousing principles
• Best practices for governance and security for Power BI
• Experience in agile methodologies and project management
• English/French bilingualism, an asset

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

At the CIB, we are committed to diversity and equitable access to employment opportunities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Investment Banking and Financial Services