Technical Business Analyst – Salesforce Core (1838)

Direct IT Recruiting Inc.; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A recruitment company specializing in IT positions is seeking an experienced Technical Business Analyst – Salesforce Core in Mississauga, Ontario. This role involves supporting a healthcare-focused transformation initiative. The ideal candidate has over 7 years of experience in business systems analysis, extensive hands-on expertise with Salesforce Core, and strong SQL skills for data analysis. The position requires excellent communication abilities and experience in CRM transformations, with hybrid working conditions offered.

Qualifications

• 7+ years of experience as a Business Systems Analyst or Technical Business Analyst.
• 3+ years of hands-on experience with Salesforce Core.
• Strong experience writing SQL queries for data analysis and validation.
• IIBA certification (CBAP, CCBA, or equivalent).

Responsibilities

• Collaborate with stakeholders to gather and document requirements.
• Lead requirements elicitation sessions such as workshops and interviews.
• Translate business needs into functional specifications for Salesforce solutions.
• Support Customer Care process improvements through Salesforce enhancements.

Skills

Business Systems Analysis

Salesforce Core

SQL Queries

Stakeholder Management

Agile

AI

Education

Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent

Tools

SQL

Salesforce

Job description

Location: Mississauga, Ontario (Hybrid 2 days/week in office in Mississauga)

Skills: 7+ years Business Systems Analyst, 3 years of Salesforce Core, SQL Queries, IIBA CBAP CCBA certification, AI, Agile

Industry: Healthcare

Job Description

We are seeking an experienced Technical Business Analyst – Salesforce Core to support a healthcare-focused Customer Care transformation initiative. The successful candidate will work closely with business stakeholders, product owners, and technical teams to analyze requirements, optimize Salesforce Core capabilities, and deliver high-quality solutions that enhance customer care operations.

This role requires a strong background in business systems analysis, hands‑on Salesforce experience, and the ability to translate complex business needs into clear functional and technical requirements.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business and technical requirements
• Lead requirements elicitation sessions such as workshops, interviews, and process walkthroughs
• Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce Core solutions
• Partner with Salesforce developers, architects, and QA teams to ensure accurate solution delivery
• Support Customer Care process improvements through Salesforce enhancements and system optimization
• Analyze and document current‑state and future‑state business processes
• Perform data analysis and validation using SQL queries as required
• Support user acceptance testing (UAT), defect triage, and solution sign‑off
• Ensure solutions align with healthcare regulatory and compliance standards
• Provide ongoing support throughout the project lifecycle

Required Qualifications

• Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent
• 7+ years of experience as a Business Systems Analyst or Technical Business Analyst
• 3+ years of hands‑on experience with Salesforce Core
• Strong experience writing SQL queries for data analysis and validation
• Solid understanding of system integrations and data flows
• IIBA certification (CBAP, CCBA, or equivalent)
• Proven experience working in complex enterprise environments, preferably healthcare
• Excellent communication, documentation, and stakeholder management skills
• Experience supporting Customer Care or CRM transformation initiatives – an asset
• Experience with AI – an asset

As part of our hiring process, we use AI‑based systems to assist with the initial screening of applicants.