Senior Business Analyst - Toronto

Randstad Canada; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Randstad Canada in Toronto is seeking a Senior Business Analyst for an onsite, 6-month contract. You will own requirements from business through data analysis, design future-state processes, and translate complex challenges into structured technical specs.

Lead JAD sessions, author user stories, and manage requirements across Azure DevOps or Jira, while collaborating with vendors, IT teams, and stakeholders.

Qualifications

• Proven experience gathering, analyzing, and documenting complex IT business requirements.
• Expertise in creating Visio swim lanes, process maps, and workflow diagrams.
• Strong ability to write user stories, acceptance criteria, and detailed technical docs.
• Hands-on SQL querying and database analysis to validate data and support decisions.

Responsibilities

• Lead requirements workshops, JAD sessions, and stakeholder interviews.
• Draft clear use cases, user stories, and acceptance criteria for development teams.
• Perform database analysis and SQL queries to inspect data structures and behavior.
• Create current and future state process maps with MS Visio and swim lanes.
• Coordinate with business units, developers, QA, and vendors to align scope.
• Document architectures, business rules, and trace requirements across lifecycles.
• Track requirements using Jira, Confluence, and Azure DevOps.
• Identify bottlenecks and automation opportunities to improve delivery.
• Support UAT by validating system functionality against requirements.

Skills

Business Analysis

Process Modeling

Data Analysis

SQL Queries

Jira & Azure DevOps

Stakeholder Facilitation

Tools

MS Visio

Lucidchart

Miro

Figma

SharePoint

MS Teams

Azure DevOps

Job description

We are seeking a highly accomplished Senior Business Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key business analysis, process modeling, and data analysis capacity, specializing in translating complex business challenges into structured technical requirements, swim lane workflow diagrams, and data-driven solutions.

As a Senior Business Analyst, you will bridge the gap between business stakeholders, technical engineering teams, and external vendors. Operating fully onsite in Toronto, you will lead JAD sessions and requirements workshops, author detailed user stories and acceptance criteria, perform database analysis using SQL, and design future-state process maps using MS Visio. This position demands an analytical problem solver with hands-on proficiency in Agile and Waterfall delivery frameworks who can optimize workflows, track requirements across Azure DevOps or Jira, and ensure seamless project delivery.

Location: Toronto, ON

Assignment Type: Onsite (5 days per week)

Contract Duration: 6-month contract (with potential for extension)

Advantages

• End-to-End Requirements Ownership: Direct full-lifecycle business, system, and data analysis for enterprise IT solutions.
• Process Re-Engineering Impact: Design high-visibility swim lane diagrams and workflow optimizations using MS Visio, Lucidchart, and Miro.
• Hands-On Technical Analysis: Combine business analysis with backend SQL query analysis and database evaluation.
• Agile & Hybrid Tooling Mastery: Utilize industry-standard platforms including Jira, Confluence, Azure DevOps, and Figma.

Responsibilities

• Lead and facilitate requirements gathering workshops, JAD sessions, and stakeholder interviews to elicit and document business needs.
• Author clear, actionable use cases, user stories, and acceptance criteria to guide technical development and quality assurance teams.
• Perform database analysis and author SQL queries to inspect data structures, validate system behavior, and support data-driven decision-making.
• Conduct business process re-engineering and workflow mapping, creating detailed MS Visio diagrams and swim lane process models.
• Act as the primary liaison between business units, software developers, QA leads, and external vendors to ensure alignment on solution scope.
• Document current-state and future-state system architectures, context diagrams, and detailed business rules.
• Manage, track, and trace functional and technical requirements throughout iterative development lifecycles using Jira, Confluence, and Azure DevOps.
• Identify workflow bottlenecks, automation opportunities, and digital transformation enhancements to streamline operational service delivery.
• Support User Acceptance Testing (UAT) by validating delivered system functionality against approved business requirements.
• Prepare comprehensive technical documentation, executive briefings, status reports, and stakeholder presentations.

Qualifications

• Business Analysis Experience: Proven track record gathering, analyzing, and documenting complex data, system, and business requirements for enterprise IT initiatives.
• Process Modeling Mastery: Expert-level proficiency creating MS Visio process maps, swim lane diagrams, and workflow models (using Visio, Lucidchart, Miro, or Figma).
• Agile & Technical Documentation: Deep expertise defining user stories, use cases, and acceptance criteria across Agile (Scrum, Kanban) and Waterfall methodologies.
• SQL & Database Analysis: Hands-on experience analyzing relational databases and writing SQL queries for data inspection and validation.
• Requirements & Collaboration Tools: Proficiency with Jira, Confluence, Azure DevOps, SharePoint, and MS Teams for requirements management and project tracking.
• Stakeholder Facilitation: Exceptional facilitation, interview, and negotiation skills to align business users, technical teams, and third-party vendors.

Preferred Assets & Domain Experience

• Data Visualization & Analytics: Familiarity with data analysis tools such as Power BI or Advanced Excel.
• Enterprise Solutions: Working knowledge of enterprise ERP, CRM, or cloud-based platforms.
• Public Sector Context: Prior experience within public sector environments or structured enterprise governance frameworks is considered an asset.

Soft Skills & Delivery Attributes

• Analytical & Systematic Problem Solving: Superior diagnostic capabilities to analyze business problems logically and propose cost-effective IT solutions.
• Clear Communication: Excellent written and verbal communication skills with a proven ability to convey technical details clearly to non-technical stakeholders.

This posting is for existing and upcoming vacancies.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.