Business Systems Analyst

Astek; Toronto; On-site; CAD 90,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Business Systems Analyst, where your expertise in ServiceNow will drive innovative solutions in the Banking sector. This role offers the chance to collaborate with key stakeholders, manage multiple projects, and enhance productivity within a dynamic team. With a focus on quality, communication, and critical thinking, you'll play a vital part in transforming business requirements into actionable technology solutions. If you're ready to tackle new challenges and make a significant impact, this opportunity is perfect for you.

Benefits

Personalized CARE plan

Diversity & Inclusion Charter

Qualifications

• 5+ years of experience in ServiceNow as a Business Systems Analyst.
• ServiceNow CSA certification is required.

Responsibilities

• Develop and document technology solutions and functional specifications.
• Support testing teams and project management activities.

Skills

ServiceNow BSA

Communication Skills

Critical Thinking

Time Management

System Analysis

Education

ServiceNow CSA Certification

5 years of experience in Business Systems Analysis

Job description

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Why Join Us?

Astek is a global leader in technology consulting. With 9,600 experts worldwide, we guide our clients through digital transformation by developing innovative solutions.

In Canada, we excel in IT and engineering. We collaborate with leading companies to tackle major technological challenges, putting innovation, collaboration, and excellence at the heart of our actions.

Join a passionate and committed team ready to bring your ideas to life.

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About the Role

On behalf of our client in the Banking industry, Astek Canada is seeking a motivated Business Systems Analyst ready to take on new challenges.

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Your Responsibilities

As a Business Systems Analyst, you will be responsible for:

• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners.

• Define, document and translate business requirements into detailed functional specifications and non-functional specifications.

• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

• Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager.

• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

• Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.

• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.

• Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed.

• Continuously enhance knowledge of business domains and their products/services.

• Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.

• Maintain ongoing communication with all stakeholders throughout the project lifecycle.

• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.

• Prioritize and manage own workload to deliver quality results and meet timelines.

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Participate in knowledge transfer within the team and business units.

• Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle.

• Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.

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Your Qualifications

Education/Experience:

• Certifications Service now CSA cert is required.

• 5 years of experience in Service now BSA.

Key Skills:

• Excellent verbal and written communication skills and comfortable working with both Business and Technical teams.

• Initiative-taker with the ability to multi-task effectively and independently within a demanding environment.

• Able to gauge the right level of priority and detail and/or effort on any given project.

• Able to adapt quickly to changing priorities.

• Initiative-taking with a proven history of delivering results.

• Exhibit effective critical thinking skills with a high degree of diligence.

• Excellent time management and prioritization skills

• Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary.

• Sound to Advanced knowledge of system analysis process and techniques.

• Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules.

• Advanced knowledge of enterprise technology, delivery practices and standards and related ability including design, development.

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The Astek Advantages

• Personalized CARE plan for our employees.

• Diversity & Inclusion Charter.

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Ready to Take on the Challenge?

Apply now by sending your CV and discover a rewarding career at Astek Canada.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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