Bilingual Business Systems Analyst I (Clinical Product and Technology)

Intello Technologies Inc.; Toronto, Vancouver, Montreal, Calgary; Hybrid; CAD 64,000 - 96,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Bilingual Business Systems Analyst to join their dynamic team. This role focuses on optimizing healthcare technology operations by troubleshooting systems, supporting users, and documenting processes. The ideal candidate will bring strong analytical skills and a passion for improving patient care through technology. With a commitment to innovation and collaboration, this company offers a supportive environment for professional growth and development, along with a competitive salary and benefits package. If you're ready to make a meaningful impact in healthcare, this opportunity is for you.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Share purchase programs

Career growth opportunities

Qualifications

• 1-3 years of experience in systems analysis or related role.
• Familiarity with healthcare technology systems is an asset.

Responsibilities

• Assist in gathering and documenting business requirements from stakeholders.
• Provide technical assistance and support to users.

Skills

Attention to Detail

Communication Skills

Systems Analysis

Data Analysis

Project Management

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Tools

Microsoft Dynamics 365

Azure

Job description

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Bilingual Business Systems Analyst I (Clinical Product and Technology)

Location:

Toronto, ON, CA Vancouver, BC, CA Montréal, QC, CA Calgary, AB, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Join our team within TELUS Health Care Centers (THCC) business unit, where the team supports the day-to-day technology operations for health clinics across Canada. As part of this team, you will help ensure our clinic systems run smoothly and efficiently, supporting healthcare providers in delivering excellent patient care.

Our team and what we'll accomplish together

As a Business Systems Analyst, you will be part of an energetic and dedicated team that provides essential IT support for our TELUS Health Clinics nationally. You'll focus on system troubleshooting, user support, documentation, and data analysis to help optimize our healthcare technology operations.

What you’ll do

In a leadership capacity, you will support a high-performing team accountable for:

• Assisting in gathering and documenting business requirements from stakeholders
• Supporting the implementation of system improvements and updates
• Providing technical assistance and support to users
• Creating and maintaining system documentation and standard operating procedures
• Participating in testing activities and quality assurance processes
• Generating regular operational reports and basic data analytics
• Collaborating with cross-functional teams to resolve system issues
• Helping monitor system performance and identify potential improvements
• Assisting in maintaining system configurations and updates
• Documenting and tracking system issues and enhancement requests

What you bring

• Excellent attention to detail and documentation abilities
• Good communication skills with ability to interact with various stakeholders
• 1-3 years of experience in systems analysis or related role
• Familiarity with healthcare technology systems is an asset
• Knowledge of basic project management concepts
• Bachelor's degree in Business, Information Technology, or related field an asset
• Experience with Microsoft Dynamics 365 and Azure an asset
• Comprehensive understanding of healthcare technology systems and industry regulations an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $64,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.