Business Financial Services Support Analyst

RBC; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a Business Functional Support Analyst to assist end-users with business functional problems. The role involves diagnosing issues, providing recommendations, and supporting daily activities with a focus on collaboration and improvement.

Benefits

Comprehensive rewards

Leadership support for development

Flexible work/life balance options

Qualifications

• Knowledge of MPower is mandatory, with additional skills in pControl, MView, and ETF Hub.
• Ability to analyze business processes and systems for improvements.

Responsibilities

• Provide second-line support for applications in scope.
• Manage incident/request queues and enhance knowledge repository.
• Communicate directly with the business and vendors to identify technical issues.

Skills

Analytical Thinking

Communication

Problem Solving

Teamwork

Tools

MPower

VBA Macros

Job description

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

As a Business Functional Support Analyst, your main focus will be supporting end-users in resolving business functional problems. Your responsibilities will include acknowledging and responding to business queries and issues, resolving problems promptly, and providing technical and business recommendations.

It is important to demonstrate excellent analytical, problem-solving skills, and a solid knowledge of fund accounting. You will also work with team members to support daily activities such as organizing meetings, managing client communications, performing simple implementation tasks, and documentation.

WHAT WILL YOU DO?

• Provide second-line support for applications in scope
• Acknowledge, diagnose, reproduce, and resolve user issues
• Resolve tickets within the SLA
• Manage incident/request queues
• Enhance knowledge repository
• Liaise with third-party suppliers as needed
• Analyze root causes of issues
• Develop recommendations to prevent problems
• Evaluate and resolve complex problems
• Communicate directly with the business and vendors to identify technical issues
• Offer resolution options to the business
• Utilize user guides, manuals, and documents for analysis
• Collaborate with team members
• Support existing systems and troubleshoot issues
• Gather requirements and understand current processes for system analysis
• Design and implement process improvements
• Manage system configurations and updates
• Educate users on system functionalities
• Create documentation for users and technical staff
• Work with IT and business teams to implement solutions
• Manage data within systems and databases
• Generate reports and analyze data for performance and trends

WHAT DO YOU NEED TO SUCCEED?

• A desire to learn
• A will to succeed
• Enthusiasm for teamwork
• Analytical and problem-solving mindset

Must Have:

• Business Skills: Knowledge of MPower (mandatory), with pControl, MView, and ETF Hub as additional skills
• Analytical Skills: Ability to analyze business processes and systems for improvements
• Problem-Solving Skills: Capable of diagnosing and resolving technical and user issues
• Communication Skills: Strong interpersonal and communication skills
• Documentation Skills: Ability to create clear documentation

Nice-To-Have:

• Process Improvement Skills
• Training Skills
• Technical Skills: VBA Macros

What’s in it for you?

We foster growth through challenging work, progressive thinking, and collaboration to deliver trusted advice, helping clients and communities thrive. We value each other, potential, community impact, and mutual success.

• Comprehensive rewards, including bonuses, benefits, competitive pay, commissions, and stock options
• Leadership support for your development
• Opportunity to make a lasting impact
• Work in a dynamic, collaborative, high-performing team
• World-class training in financial services
• Flexible work/life balance options
• Challenging work opportunities

#LI-POST

#LI-Hybrid

#TECHPJ

Job Skills

Analytical Thinking, Application Maintenance, Business Processes, Communication, Customer Service, Documentation, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, mPower, Problem Solving, Process Improvements, SOP, System and Console Operations, System Applications, Systems Software, Teamwork, Troubleshooting

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-14

Application Deadline: 2025-06-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline above

Inclusion and Equal Opportunity Employment

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