Client Support Business Analyst, DB Pension

LifeWorks; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Support Business Analyst to join their remote team. This role combines technical expertise with business administration to deliver effective solutions for clients. You will be responsible for maintaining client satisfaction, managing requests, and collaborating with internal teams to resolve issues. If you are detail-oriented, possess advanced Excel skills, and have experience in pension administration, this position offers a unique opportunity to make a meaningful impact in the health and well-being sector. Join a dynamic team dedicated to innovation and improving lives through technology.

Qualifications

• 3+ years of experience in Defined Benefit Pension Administration.
• Detail-oriented with strong logical assessment skills.

Responsibilities

• Deliver client services and maintain excellent client relationships.
• Monitor client requests and ensure timely completion.

Skills

Advanced Excel skills

Client relationship management

Analytical skills

Communication skills

Pension Administration knowledge

Education

College education in a relevant field

Job description

Client Support Business Analyst, DB Pension

Client Support Business Analyst, DB Pension

Apply: locations Toronto, Ontario, Canada | Full time | Posted Yesterday | Job requisition id R-18788

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health improves outcomes for consumers, patients, healthcare professionals, employers, and employees.

Join our team and see what we can accomplish together.

The Client Support Business Analyst will be responsible for delivering services to our clients. This role combines technical expertise with business administration to deliver effective solutions while ensuring quality throughout the development lifecycle. This position is 100% remote.

What you’ll do

• Establish and maintain excellent client relationships and satisfaction
• Possess clear knowledge of our Solution and support the team effectively
• Provide expertise in specific functional areas of our Solution, including integration with other components
• Monitor and track all client requests to ensure proper assignment, ownership, accountability, and timely, quality completion
• Attend and prepare for regular status meetings with clients
• Work directly with internal teams to resolve incidents, prepare client requirement documentation, understand upcoming release changes, and support clients
• Peer review team responses where appropriate
• Follow up with support teams involved in root cause analysis and support to ensure service level agreements are met
• Participate in analyzing requests for changes to our solution or internal processes, including updating requirement documentation
• Manage change order project deliverables for 'Out of Scope' work, including requirement documentation, demos, configuration, and testing
• Collaborate with Support Team Manager and Client Manager to ensure proper staffing of client requests and effective client usage of our integrated solutions

What you bring

• College education in a relevant field
• Minimum of 3 years of experience in Defined Benefit Pension Administration
• Advanced Excel skills
• Ability to understand business needs and respond effectively
• Detail-oriented with logical assessment skills
• Ability to understand client issues and guide on next steps
• Capability to manage client priorities and expectations
• Ability to prioritize and meet deadlines in a dynamic environment
• Excellent communication skills (oral and written) with clients and team members at all levels
• Knowledge of pension or benefits administration and/or quality assurance is an asset
• Availability for occasional travel

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About us

We’re a people-focused, customer-first, purpose-driven team dedicated to innovation and doing good. We improve lives through technology solutions and foster a culture of innovation that empowers teams to solve complex problems and create remarkable outcomes in a digital world.

TELUS promotes an inclusive culture embracing diversity. We are committed to fair employment practices, and all qualified applicants will be considered. We offer accommodations for applicants with disabilities during the recruitment process.

In accordance with TELUS Health Solutions Data Center Security Policy, all team members with access to client service delivery technology or working at a Data Center are subject to Personnel Security Screening by the Government of Canada.

Our team’s health and safety are paramount. We require full COVID-19 vaccination for anyone joining TELUS Health Care Centres.

Note for Quebec candidates: If English is required for this position, it is because the team member will interact in English with external/internal parties or use English software as part of their tasks.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or relevant leaders involved in the selection process.

Additional about us

Being part of TELUS Health is more than a job; it’s a career-defining experience. It offers the chance to do innovative, meaningful work with talented teams, improve businesses and lives, and build long-term relationships.

A place to experience more

Receive support and encouragement to push boundaries and deliver impactful solutions. Our culture ensures your ideas are valued and your efforts rewarded. Leverage our technology, products, clinical services, and passionate team to revolutionize healthcare access and deliver remarkable experiences globally.

Talented people who care

Come to work each day with the opportunity to collaborate with nearly 10,000 passionate professionals committed to creating a healthier future for everyone.

Work that matters

Make a daily difference by providing solutions that enhance health and wellbeing across more than 160 countries, helping people and businesses perform at their best through digital innovation and clinical services.