Business Development Specialist

Express Employment Professionals - Cincinnati East; Guelph; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Full-time position

Mon-Fri day shift

Career advancement opportunities

Job summary

Express Employment Professionals is assisting a growing manufacturing company in the Guelph area by recruiting a Business Development Specialist. You will be the primary contact for a portfolio of customers, managing orders and building long-term partnerships to drive revenue growth.

Ideal candidates have 3+ years in account management or inside sales, strong communication and negotiation skills, and experience with CRM and Microsoft Office.

Qualifications

• Minimum 3 years of experience in account management, inside sales, business development, or client success.
• Bachelor's degree preferred; equivalent experience considered.
• Proven ability to build and maintain strong customer relationships while identifying growth opportunities.
• Strong communication, negotiation, and relationship management skills.
• Excellent organizational and time management abilities.
• Experience using CRM software and Microsoft Office Suite.
• Manufacturing or distribution experience is an asset.

Responsibilities

• Manage and grow a portfolio of customer accounts.
• Build strong, long-term relationships through proactive communication and account management.
• Identify opportunities to upsell and cross-sell products and services.
• Drive customer retention and support long-term revenue growth.
• Act as the primary point of contact for assigned accounts.
• Manage customer orders from initial inquiry through completion.
• Monitor order progress and communicate updates proactively.
• Resolve customer concerns quickly while maintaining strong business relationships.
• Maintain accurate customer records and sales activity within the CRM system.
• Partner with graphics, production, logistics, and accounting teams to deliver an exceptional customer experience.
• Track account performance, customer feedback, and sales activity.
• Support continuous improvement initiatives to strengthen customer relationships and business growth.

Skills

Account management

Inside sales

CRM

Communication

Negotiation

Organization

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Business Development Specialist

Guelph, ON

Full-Time | Monday-Friday | Day Shift | On-Site

Express Employment Professionals is conducting a confidential search for a Business Development Specialist on behalf of a growing manufacturing company in the Guelph area.

This is an exciting opportunity for a relationship-driven sales professional who enjoys managing accounts, growing customer partnerships, and identifying new business opportunities within an existing client base. You'll serve as the primary point of contact for a portfolio of customers while working cross-functionally to ensure a seamless customer experience and continued account growth.

Key Responsibilities

Account Management & Business Development

• Manage and grow a portfolio of customer accounts.
• Build strong, long-term relationships through proactive communication and account management.
• Identify opportunities to upsell and cross-sell products and services.
• Drive customer retention and support long-term revenue growth.
• Act as the primary point of contact for assigned accounts.

Sales & Order Management

• Manage customer orders from initial inquiry through completion.
• Monitor order progress and communicate updates proactively.
• Resolve customer concerns quickly while maintaining strong business relationships.
• Maintain accurate customer records and sales activity within the CRM system.

Collaboration & Performance

• Partner with graphics, production, logistics, and accounting teams to deliver an exceptional customer experience.
• Track account performance, customer feedback, and sales activity.
• Support continuous improvement initiatives to strengthen customer relationships and business growth.

Qualifications

• Minimum 3 years of experience in account management, inside sales, business development, or client success.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred; equivalent experience will be considered.
• Proven ability to build and maintain strong customer relationships while identifying growth opportunities.
• Strong communication, negotiation, and relationship management skills.
• Excellent organizational and time management abilities.
• Experience using CRM software and Microsoft Office Suite.
• Manufacturing or distribution experience is considered an asset.

What Our Client Offers

• Full-time position.
• Monday to Friday day shift.
• Competitive salary of $55,000–$65,000 per year.
• Collaborative and growth-focused team environment.
• Opportunity to build long-term customer partnerships and contribute to business growth.
• Career advancement opportunities with a growing organization.